Travelcare taps into staff expertise with virtual network
Travelcare has established a ‘virtual network’ enabling staff to share their expertise with customers.
The online database contains information on holiday locations, hotels and excursions – with the independent agency claiming both good and bad details are included.
Staff at the chain’s 340 branches and its Manchester head office are being encouraged to add opinions about their travel experiences, including educational trips. Details can then be accessed by employees across the network before customers book.
Head of retail Karen Pocock said: “The staff in any one travel branch are unlikely to have been to all the hotels or even the resorts they are likely to be asked about by customers.
“But within Travelcare’s UK-wide network that expertise will exist, and this is a way of tapping into it to provide our customers with all the information they need to book the right holiday for them.”
She added that the agency group always tried to provide as much information – good and bad – about a destination before people book.
“Arming people with all the necessary infromation makes it easier for them to make a well-informed decision and choose the holiday destination that is best for them,” added Pocock.
Report by Phil Davies
Phil Davies
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