Travelodge launches investigation after woman finds rape threat on hotel TV screen
An investigation is underway after a woman checked into a Travelodge hotel and found a frightening message on her TV screen.
The lone female guest, staying at the Whitemare Pool Travelodge in Newcastle, was greeted to a message which read ‘I’m going to rape you’.
She tweeted the photo (below) and said: "Thanks @TravelodgeUK as a woman staying alone in one of your rooms this is great. Check your TV welcome messages."
In a later tweet, she thanked hotel staff for the way they had handled the situation.
The hotel gave the woman, who did not want to be identified, a refund and removed the message.
A spokeswoman for Travelodge said: "We can confirm that a customer has advised us that an unauthorised message was placed on a television in one of our hotels.
"We have already been in contact with the customer involved and apologised that such a message could appear.
"We take the security of our guests and our systems very seriously and while this is an isolated incident, applicable to only one room, we have consequently launched a full investigation with our television supplier.
"We will take the appropriate action to address any issues that are identified by our investigation and in the interim, we have reaffirmed our guidance to team-members regarding checks on the status of televisions in our guest-rooms."
Bev
Editor in chief Bev Fearis has been a travel journalist for 25 years. She started her career at Travel Weekly, where she became deputy news editor, before joining Business Traveller as deputy editor and launching the magazine’s website. She has also written travel features, news and expert comment for the Guardian, Observer, Times, Telegraph, Boundless and other consumer titles and was named one of the top 50 UK travel journalists by the Press Gazette.
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