Travelport moves to replace agent point of sale systems
Travelport GDS has acquired certain software assets and intellectual property from G2 Switchworks to be used in the development of a future agent desktop solution.
Terms of the agreement were not disclosed.
The deal includes G2 SwitchWorks’ Kestrel point-of-sale application, the G2 web service core and a number of associated software development tools.
Travelport intends to use Kestrel, the G2 web service core, and associated tools as key elements in the development of a new unified, travel agent desktop solution, expected to be released early next year.
The new Travelport solution will ultimately replace the company’s current agent point of sale products – FocalPoint/ViewPoint from Galileo and Go! from Worldspan.
Developed over the past year by G2 SwitchWorks, Kestrel provides a “point-and-click†point-of-sale solution that enables agents to search for and book travel content across multiple sources including the Global Distribution Systems.
It also includes the ability for agents to manage data-rich traveler profiles outside the GDS, enabling precise targeting of customer-specific offers, upgrades and incentives, according to Travelport.
Travel bookings are stored in a GDS-sensitive Universal Record Database which provides enhanced functionality in the agent desktop resulting in significant productivity gains independent of the GDS to which the agent subscribes.
Travelport president and CEO Gordon Wilson said: “Travelport has taken another significant step towards the creation of the industry’s first comprehensive, fully-integrated agency desktop.
“Our customers require the seamless integration of selling and merchandising programmes, improved workflow, process automation and content aggregation. Integrating the G2 technology into our existing plans will accelerate Travelport’s delivery of what we believe will be an industry leading capability.
“Additional value-added services, such as comprehensive traveller profiling and expanded agency search and customer service options, will combine to create a compelling proposition that suits the way today’s agents want to sell.â€
by Phil Davies
Phil Davies
Vegas’s Billion-Dollar Secrets – What They Don’t Want Tourists to Know
Visit Florida’s New CEO Bryan Griffin Shares His Vision for State Tourism with Graham
Chicago’s Tourism Renaissance: Graham Interviews Kristin Reynolds of Choose Chicago
Graham Talks with Cassandra McCauley of MMGY NextFactor About the Latest Industry Research
Destination International’s Andreas Weissenborn: Research, Advocacy, and Destination Impact
Graham and Don Welsh Discuss the Success of Destinations International’s Annual Conference
Graham and CEO Andre Kiwitz on Ventura Travel’s UK Move and Recruitment for the Role
Brett Laiken and Graham Discuss Florida’s Tourism Momentum and Global Appeal
Graham and Elliot Ferguson on Positioning DC as a Cultural and Inclusive Global Destination
Graham Talks to Fraser Last About His England-to-Ireland Trek for Mental Health Awareness
Kathy Nelson Tells Graham About the Honour of Hosting the World Cup and Kansas City’s Future
Graham McKenzie on Sir Richie Richardson’s Dual Passion for Golf and His Homeland, Antigua
ADS PRO 
Turkish tourism stalls due to soaring prices for accommodation and food
CCS Insight: eSIMs ready to take the travel world by storm
Germany new European Entry/Exit System limited to a single airport on October 12, 2025
Airlines suspend Madagascar services following unrest and army revolt
Qatar Airways offers flexible payment options for European travellers