United parent puts in disappointing performance
United Airlines’ parent company is to take "immediate action" to improve efficiencies after saying its third-quarter results were not good enough.
Despite recording net profit for the three months to the end of September of $379 million against $6 million a year earlier, the United Continental Holdings said the result was "unsatisfactory".
Chairman, president and chief executive Jeff Smisek said: "We have significantly improved our operations, customer service and product, and are now competitive on all those dimensions.
"I want to thank my co-workers as we work together to deliver on our promise of making United flyer friendly.
"However, we are not satisfied with our financial performance, and are taking prompt actions to increase our revenue and operate more efficiently across the company."
Total revenue rose by 3.2% year-on-year to $10.2 billion.
Vice chairman and chief revenue officer Jim Compton said he was "disappointed by the pace of revenue improvements".
Lisa
Lisa joined Travel Weekly nearly 25 years ago as technology reporter and then sailed around the world for a couple of years as cruise correspondent, before becoming deputy editor. Now freelance, Lisa writes for various print and web publications, edits Corporate Traveller’s client magazine, Gateway, and works on the acclaimed Remembering Wildlife series of photography books, which raise awareness of nature’s most at-risk species and helps to fund their protection.
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