United sued for not disclosing Wi-Fi limitations
A woman plans to sue United Airlines in a $5 million class action lawsuit for deceiving passengers about the lack of in-flight Wi-Fi access.
Cary M. David claims the airline did not disclose that access is only available during the time a plane is flying over US soil.
Davis paid $7.99 to watch in-flight DirectTV during a four-hour flight from Puerto Rico to Newark.
However, she claims it only worked for only about 10 minutes towards the end of the journey as it approached Newark.
The lawsuit claims United defrauds customers by not disclosing that DirectTV and Wi-Fi are not available over water or outside the continental United States.
"This information (that the services do not work) is not disclosed to those who purchase DirecTV or WiFi on board. It is not until after the purchase that the consumer learns he or she will not receive some or all of the service that has been paid for," the lawsuit said.
United filed a motion to dismiss the suit, saying it is ‘without merit both factually and legally.’
The airline says notices about Wi-Fi access limitations are displayed in all aircraft.
District Judge Susan D. Wigenton will rule on United’s motion to dismiss the claim on June 1.
TravelMole Editorial Team
Editor for TravelMole North America and Asia pacific regions. Ray is a highly experienced (15+ years) skilled journalist and editor predominantly in travel, hospitality and lifestyle working with a huge number of major market-leading brands. He has also cover in-depth news, interviews and features in general business, finance, tech and geopolitical issues for a select few major news outlets and publishers.
Vegas’s Billion-Dollar Secrets – What They Don’t Want Tourists to Know
Visit Florida’s New CEO Bryan Griffin Shares His Vision for State Tourism with Graham
Chicago’s Tourism Renaissance: Graham Interviews Kristin Reynolds of Choose Chicago
Graham Talks with Cassandra McCauley of MMGY NextFactor About the Latest Industry Research
Destination International’s Andreas Weissenborn: Research, Advocacy, and Destination Impact
Graham and Don Welsh Discuss the Success of Destinations International’s Annual Conference
Graham and CEO Andre Kiwitz on Ventura Travel’s UK Move and Recruitment for the Role
Brett Laiken and Graham Discuss Florida’s Tourism Momentum and Global Appeal
Graham and Elliot Ferguson on Positioning DC as a Cultural and Inclusive Global Destination
Graham Talks to Fraser Last About His England-to-Ireland Trek for Mental Health Awareness
Kathy Nelson Tells Graham About the Honour of Hosting the World Cup and Kansas City’s Future
Graham McKenzie on Sir Richie Richardson’s Dual Passion for Golf and His Homeland, Antigua
ADS PRO 
CCS Insight: eSIMs ready to take the travel world by storm
Germany new European Entry/Exit System limited to a single airport on October 12, 2025
Airlines suspend Madagascar services following unrest and army revolt
Qatar Airways offers flexible payment options for European travellers
Air Mauritius reduces frequencies to Europe and Asia for the holiday season