United sued for not disclosing Wi-Fi limitations
A woman plans to sue United Airlines in a $5 million class action lawsuit for deceiving passengers about the lack of in-flight Wi-Fi access.
Cary M. David claims the airline did not disclose that access is only available during the time a plane is flying over US soil.
Davis paid $7.99 to watch in-flight DirectTV during a four-hour flight from Puerto Rico to Newark.
However, she claims it only worked for only about 10 minutes towards the end of the journey as it approached Newark.
The lawsuit claims United defrauds customers by not disclosing that DirectTV and Wi-Fi are not available over water or outside the continental United States.
"This information (that the services do not work) is not disclosed to those who purchase DirecTV or WiFi on board. It is not until after the purchase that the consumer learns he or she will not receive some or all of the service that has been paid for," the lawsuit said.
United filed a motion to dismiss the suit, saying it is ‘without merit both factually and legally.’
The airline says notices about Wi-Fi access limitations are displayed in all aircraft.
District Judge Susan D. Wigenton will rule on United’s motion to dismiss the claim on June 1.
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Editor for TravelMole North America and Asia pacific regions. Ray is a highly experienced (15+ years) skilled journalist and editor predominantly in travel, hospitality and lifestyle working with a huge number of major market-leading brands. He has also cover in-depth news, interviews and features in general business, finance, tech and geopolitical issues for a select few major news outlets and publishers.
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