US airlines on-time ratings up from 2011
The nation’s largest airlines posted an on-time arrival rate of 83.4 percent in May, which is a small boost from the 77.1 percent on-time rate of May 2011, but slightly down from April 2012’s 86.3 percent rate, according to the US Department of Transportation’s Air Travel Consumer Report, released July 10.
The report, available online breaks out detailed data on cancellations, chronically delayed flights, and the causes of flight delays filed with the Department’s Bureau of Transportation Statistics (BTS) by reporting carriers. It also outlines complaints lodged by passengers on consumer service, disability, discrimination and even on incidents involving pets traveling by air.
Highest On-Time Arrival Rates
1. Hawaiian Airlines – 94.7 percent
2. Alaska Airlines – 91.5 percent
3. AirTran Airways – 88.0 percent
Lowest On-Time Arrival Rates
1. United Airlines – 77.8 percent
2. ExpressJet Airlines – 78.8 percent
3. American Airlines – 80.3 percent
Domestic Flights with Tarmac Delays Exceeding Three Hours
1. United Airlines flight 260 from Seattle to Washington Dulles, 5/27/12 – delayed on tarmac 188 minutes
International Flights with Tarmac Delays Exceeding Four Hours
1. United Airlines flight 881 from Chicago O’Hare to Tokyo, 5/7/12 – delayed on tarmac 284 minutes
Highest Rates of Canceled Flights
1. American Eagle Airlines – 2.9 percent
2. ExpressJet Airlines – 1.4 percent
3. SkyWest Airlines – 1.1 percent
Lowest Rates of Canceled Flights
1. Virgin America – 0.0 percent*
2. Hawaiian Airlines – 0.0 percent**
3. Frontier Airlines – 0.1 percent
*Virgin America canceled one flight in May.
** Hawaiian Airlines canceled three flights in May.
Source: Department of Transportation
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