Virgin diverts trade calls back to UK
Virgin Holidays is switching trade support calls back to the UK from India to improve efficiency.
The tour operator says it wants to equip agents with a range of agent tools to capitalise on a predicted post-Olympic holiday boom in August and September.
But the move is indefinite with all trade support calls now diverting to the UK Customer Service Centre while consumer calls will still be dealt with by a call centre in India.
Agents will also be able to speak to the UK customer service via a ‘webchat’ using the vhols4agents website.
As part of the website redesign in late August, it will include a new Agent Service Hub replicating the user-friendly style recently introduced on virginholidays.com.
Mark Burns, head of sales operations at Virgin Holidays said: "These latest initiatives, particularly being able to speak to our UK team, have been put in to place to ensure agents are best equipped to sell our holidays, and are able to deal with any customer enquiries quickly and efficiently.
"Our next Peak sale period will capitalise on what we expect to be a post-Olympic bounce – so it was vital to get these functions up and running by then."
Diane
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