Want top hotel service? Then head to Torquay
Monday, 20 Jan, 2010
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A hotel in the Devon resort of Torquay has won worldwide acclaim by users of the global online travel community TripAdvisor.
But hotels in London have been poorly ranked in the company’s annual 2010 Travellers’ Choice Hotel awards.
The awards are based on the millions of reviews and opinions from travellers around the globe.
UK hotels are not always praised by overseas visitors for great service but The Charterhouse Hotel in Torquay was not only awarded the title of the UK’s Best Service Hotel, but also made it into the World’s Top Ten Best Service Hotels list.
TripAdvisor Europe marketing vice president Alison Copus said: “Service can make or break a holiday so it’s about time those British hotels providing such star service are recognised – let’s hope this inspires other hotels to step up their game and make the list in next year’s awards.”
A Yorkshire hotel took the honour of the UK’s Best Hotel and two UK hotels making it into the World’s Top Bargain Hotels list.
The Rudding Park Hotel in Harrogate took the honours and also made it into the World’s Top Ten Luxury hotel list.
This is the second year running that Rudding Park has been recognised, with last year’s awards clearly having a positive impact on the hotel’s business.
The hotel’s managing director Peter Bank said: “Bookings have increased since winning the Traveller’s Choice award last year – potential guests can read honest reviews about the standards which we aim to achieve, hopefully encouraging them to choose Rudding Park over our competitors.
“We believe that TripAdvisor is one of our most powerful marketing and service improvement tools; we check the website daily and send a personal response to every reviewer.”
The Manor Coach House in Worcester came third in the World’s Best Bargain Hotel category, proving that budget doesn’t need to mean basic.
The South West is the other clear winner in this category, hosting four of the top 10 UK hotels, with two in Cornwall, including third place Boskerris Hotel in St. Ives.
London’s Soho Hotel was voted the best hotel in London by travellers from around the world. The Bermondsey Square Hotel comes in at number five in Europe’s Most Trendy Hotel list.
However, not a single London hotel makes it into the UK Top 25 ranking.
Copus said: “With the Olympics just two years away it’s worrying not to see a single London hotel in the Top 25 UK list.
“Come 2012 all eyes will be on our capital city and London hotels are clearly going to have to raise their game to make sure they provide world-class accommodation.”
Two British bed and breakfast establishments made it into the World’s Ten Best B&Bs, including the UK winner, the Number One B&B in Deal, Kent.
The other British B&B to make the World Top Ten ranking is the Lake District’s Riverside Hotel.
*For the complete 2010 Travellers’ Choice list, go to http://www.tripadvisor.co.uk/travellerschoice
by Phil Davies
Phil Davies
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