WestJet rolls out Canada’s first AI airline chatbot
WestJet has unveiled Canada’s first artificial-intelligence powered airline chatbot.
Named Juliet, it will be offered via Facebook Messenger enabling customers to check their flight status and flight information queries in English and French.
"Juliet is the first of many ways WestJet will be raising the bar using digital to improve the guest experience and make travel easier and more enjoyable," said the airline’s chief digital and innovation officer, Alfredo Tan.
Through machine learning it will develop more functionality, features and capabilities, the carrier said.
According to research firm Markets and Markets, the AI-powered aviation market is worth only about $152 million based on current investments, but that is slated to grow to about $2.22 billion by 2025.
Air Canada is also developing an AI chatbot, while US, European and Asian airlines have also rolled out or are currently developing their own, mostly via Facebook Messenger.
WestJet said it will roll out Juliet on other platforms over time and plans to add more features.
This includes voice interaction, the airline said.
TravelMole Editorial Team
Editor for TravelMole North America and Asia pacific regions. Ray is a highly experienced (15+ years) skilled journalist and editor predominantly in travel, hospitality and lifestyle working with a huge number of major market-leading brands. He has also cover in-depth news, interviews and features in general business, finance, tech and geopolitical issues for a select few major news outlets and publishers.
Vegas’s Billion-Dollar Secrets – What They Don’t Want Tourists to Know
Visit Florida’s New CEO Bryan Griffin Shares His Vision for State Tourism with Graham
Chicago’s Tourism Renaissance: Graham Interviews Kristin Reynolds of Choose Chicago
Graham Talks with Cassandra McCauley of MMGY NextFactor About the Latest Industry Research
Destination International’s Andreas Weissenborn: Research, Advocacy, and Destination Impact
Graham and Don Welsh Discuss the Success of Destinations International’s Annual Conference
Graham and CEO Andre Kiwitz on Ventura Travel’s UK Move and Recruitment for the Role
Brett Laiken and Graham Discuss Florida’s Tourism Momentum and Global Appeal
Graham and Elliot Ferguson on Positioning DC as a Cultural and Inclusive Global Destination
Graham Talks to Fraser Last About His England-to-Ireland Trek for Mental Health Awareness
Kathy Nelson Tells Graham About the Honour of Hosting the World Cup and Kansas City’s Future
Graham McKenzie on Sir Richie Richardson’s Dual Passion for Golf and His Homeland, Antigua
ADS PRO 
Phocuswright reveals the world's largest travel markets in volume in 2025
Higher departure tax and visa cost, e-arrival card: Japan unleashes the fiscal weapon against tourists
Cyclone in Sri Lanka had limited effect on tourism in contrary to media reports
Singapore to forbid entry to undesirable travelers with new no-boarding directive
Euromonitor International unveils world’s top 100 city destinations for 2025