Zuji customers fear for their refunds after travel agency license expires
The demise of online travel agent Zuji looks to be confirmed after it allowed its Hong Kong travel agency license to expire without renewing.
The company shuttered its Singapore office weeks ago and said it would then focus on operations in Hong Kong.
Its website has been down since November so the company could conduct ‘new website development,’ a claim few people believed.
At the time it said: "We aim to launch our new website in early Q1 2019. All passengers who have purchased from us should not be affected."
Zuji lost its IATA designation for centralised air ticket billing due to missed payments, and customers fear they will struggle to get refunds from the company, especially after allowing its license to expire.
The Hong Kong Travel Industry Council (TAR), which regulates travel agents, said there were at least 25 cases against Zuji seeking refunds for a combined HK$250,000.
A TAR spokesman said Zuji can no longer function as a travel agent but will honour bookings made on its website.
In a Facebook post Zuji apologised for difficulties in refunding customers due to ‘technical difficulties.’
According to local media reports, there are clients who are still awaiting refunds after applying for them up to four months ago.
TravelMole Editorial Team
Editor for TravelMole North America and Asia pacific regions. Ray is a highly experienced (15+ years) skilled journalist and editor predominantly in travel, hospitality and lifestyle working with a huge number of major market-leading brands. He has also cover in-depth news, interviews and features in general business, finance, tech and geopolitical issues for a select few major news outlets and publishers.
Vegas’s Billion-Dollar Secrets – What They Don’t Want Tourists to Know
Visit Florida’s New CEO Bryan Griffin Shares His Vision for State Tourism with Graham
Chicago’s Tourism Renaissance: Graham Interviews Kristin Reynolds of Choose Chicago
Graham Talks with Cassandra McCauley of MMGY NextFactor About the Latest Industry Research
Destination International’s Andreas Weissenborn: Research, Advocacy, and Destination Impact
Graham and Don Welsh Discuss the Success of Destinations International’s Annual Conference
Graham and CEO Andre Kiwitz on Ventura Travel’s UK Move and Recruitment for the Role
Brett Laiken and Graham Discuss Florida’s Tourism Momentum and Global Appeal
Graham and Elliot Ferguson on Positioning DC as a Cultural and Inclusive Global Destination
Graham Talks to Fraser Last About His England-to-Ireland Trek for Mental Health Awareness
Kathy Nelson Tells Graham About the Honour of Hosting the World Cup and Kansas City’s Future
Graham McKenzie on Sir Richie Richardson’s Dual Passion for Golf and His Homeland, Antigua
ADS PRO 
Higher departure tax and visa cost, e-arrival card: Japan unleashes the fiscal weapon against tourists
U.S.A. and Israel attacks on Iran impact air movements in the Gulf (Update 1.00pm CET)
Global tourism exceeds 1.5 billion travelers announces UN-Tourism
WTTC global tourism reached record economic impact of 11 trillion in 2025
Marginal increase for New York City tourism in 2025