Hospitality management tech firm Cloudbeds has rolled out Cloudbeds Labs, a dedicated innovation hub to accelerate the industry’s transition to AI-driven operations. It debuts with two breakthrough solutions powered by Cloudbeds Intelligence – Signals and Engage – that mark a step toward a unified AI layer for the hospitality sector’s. “This is not an incremental innovation moment. It’s a full-scale industry shift,” said Adam Harris, CEO and Co-founder of Cloudbeds. “Our AI solutions transform this human-centered data into tools that not only address critical pain points and labor costs, but also free hospitality staff to focus on genuine human connections with guests.” It says Cloudbeds Labs’ tackle two of the most significant challenges facing hoteliers today. Signals represents the industry’s first causal AI platform for revenue and marketing optimization, it says. It enables accurate scenario planning and actionable insights rather than just spotting patterns like conventional RMS and forecasting tools. With Signals, hoteliers can: Forecast demand with 96%+ accuracy up to 180 days out; Receive AI-driven recommendations that outperform competitors by 15% or more; Automate targeted email campaigns to drive repeat guests and direct bookings; Monitor and optimize entire portfolios in real-time with AI performance insights. Engage, an AI voice concierge, enables hotels to manage phone interactions by turning every call into a revenue opportunity. It delivers human-like, multilingual conversations that are always on-brand, consistent, and available 24/7. Engage can:  Answer guest inquiries in five languages with contextual accuracy; Complete voice-driven bookings without staff involvement; Proactively upsell room upgrades, late checkouts, and add-ons during natural conversations; “These innovations directly address two important challenges – missed revenue opportunities and efficiency in operations,” said Richard Castle, COO and Co-founder of Cloudbeds.  “Signals helps properties drive more direct bookings at higher rates, while Engage turns every guest call into an opportunity to book, upsell, or serve.”

Cloudbeds aims to become the world's first property management system (PMS) to connect every facet of hotel operations in a single network. It would be powered by causal and multimodal AI. It was revealed at Cloudbeds' Passport User Conference last week. The first-of-its-kind 'smart hospitality engine', Cloudbeds Intelligence, will sit at the core of its platform. It aims to give hoteliers real-time insights and recommendations across their entire operations. The platform will leverage multimodal AI, which integrates and processes multiple types of data including images and text, alongside causal AI, which identifies the cause-and-effect relationships within data. It says this enables accurate and informed decision-making for commercial strategies for hoteliers. The model is projected to increase RevPAR by up to 15% and boost occupancy rates by up to 10%, it says. Cloudbeds Intelligence will integrate every function including revenue management, marketing, operations, and guest experience. Adam Harris, co-founder and CEO of Cloudbeds, said: "We're redefining the standards for decision-making in hospitality. We're not just giving hoteliers data-driven insights; we're enabling them to take precise actions." By leveraging rich datasets from Cloudbeds and its partners, Cloudbeds Intelligence will empower hoteliers to take actionable steps to boost revenue, optimize their operations, and improve guest satisfaction. Cloudbeds says the platform helps unify revenue management and marketing so hotels will be able to set optimal rates based on forward-looking demand. It also enables data-driven upselling and personalisation by accurately predicting preferences and delivering highly targeted offers to guests. 

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Hospitality management software provider Cloudbeds has inked its strategic partnership with Lighthouse (formerly OTA Insight), a leading travel data platform. The hotel data partnership is poised to bring added value to both Cloudbeds' and Lighthouse's customers. Lighthouse helps transform complex data into user-friendly market insights. It serves a network of over 65,000 hotels across 185 countries. Lighthouse enables hoteliers to maximize revenue growth by leveraging data-backed market intelligence with real-time data from multiple sources, all on one platform. "We are thrilled to join forces with Lighthouse. We aim to enhance the capabilities of our platform and empower hoteliers with advanced analytics and insights," said Sebastien Leitner, VP of Partnerships at Cloudbeds. Both companies will be sharing news of the partnership during FITUR Madrid taking place now. The Cloudbeds team are at booth 8D10 and the Lighthouse team will be at stand 2. 

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Full API integration will grant Cloudbeds customers access and visibility to a worldwide market of vacation rental-focused travelers 

  Cloudbeds, the hospitality management platform powering more reservations and happier guests for lodging businesses around the globe, today announced its integration with Vrbo. Through a full API connection, owners and operators can manage all aspects of their Vrbo listing through the Cloudbeds platform. The integration creates a superior user experience with automation in onboarding, managing rates and availability, reconciliation, and more.   As one of the world’s premier channels for vacation rentals, Vrbo will enable Cloudbeds customers to maximize bookings by connecting them to its massive base of travelers seeking family-oriented travel and prime leisure experiences.   The integration solidifies Cloudbeds’ channel and distribution management solution as an industry leader, offering its lodging customers easy access to the world’s top distribution channels in order to maximize their visibility, reach new markets and different types of travelers, and ultimately increase bookings.   Richard Castle, Cofounder and COO of Cloudbeds, shares, “Our mission at Cloudbeds is to power all segments of hospitality, delivering owners and operators technology capable of competing with the big brands. It gives us great pride to be one of the few official software partners of Vrbo, and we’re excited to provide even more opportunities for our properties to reach new travelers.”

Hospitality management platform Cloudbeds announced its service integration with vacation rental platform Vrbo. Through a full API connection, owners and operators can manage all aspects of their Vrbo vacation rental listings through the Cloudbeds platform. The integration gives easy automation in onboarding, managing rates and availability, and reconciliation. The integration cements Cloudbeds' channel and distribution management solution for vacation rental customers with easy access to the world's top distribution channels. Richard Castle, Cloudbeds COO said, "Our mission is to power all segments of hospitality, delivering owners and operators technology capable of competing with the big brands.” "It gives us great pride to be one of the few official software partners of Vrbo."

 

• State of Independent Lodging Report from Cloudbeds highlights trends for the UK’s ‘overlooked’ independent accommodation sector.  
• Trends include hostel ADRs not recovering at same rate as hotels, European independent properties more reliant on OTAs than other regions, and weekend predominance for independent properties.
• The recently launched report sheds light on the independent accommodation space based on data from thousands of properties globally powered by Cloudbeds.

  Cloudbeds, the hospitality management platform powering more reservations and happier guests for lodging businesses around the globe, today highlighted further trends relevant for the UK’s ‘overlooked’ independent properties based on its recently published State of Independent Lodging Report.   Looking at data taken from thousands of independent properties globally powered by Cloudbeds, the report notes that the ADRs of hostels globally have not recovered quite as strongly as hotels post-COVID. For example, average hostel ADRs in Q4 2019 were $43 per night and in Q4 2022 they’d risen to $46, whilst hotels went from $100 to $120 during the same period.   Meanwhile the report also notes that European independent properties have the highest OTA to direct distribution ratio – at around 75% – compared to just 44% in North America, 61% in APAC and 55% in LATAM.   Additionally the report highlights that weekends are the busiest period for independent hotels around the world, with 36% of all check-ins made on either a Friday or Saturday, and the exact same amount of check-outs on either a Sunday or Monday.   The full report – whose first installment was launched recently and will be released annually – includes many other insights relevant to the UK’s independent accommodation space and can be downloaded here: cloudbeds.com/hospitality-industry-report   “The UK’s independent accommodation space is too often overlooked for the glamour of big chains and this is the same when it comes to looking for valuable data that independent hoteliers can use to make crucial decisions – so we decided to use our global customer base of independent properties to collect and analyse that data for the benefit of customers everywhere. The results speak for themselves and already we’ve had excellent feedback, meaning we´ll be repeating this again next year” said Adam Harris, Co-Founder and CEO of Cloudbeds.