Personal service
When it comes to arranging your holiday, you can click on our website, pop into one of our stores, launch our app or call our contact centre. While you’re away, our 24/7 TUI Experience Centre means our global team of Travel Experts are on hand to help whenever you need us, while the TUI app lets you control your holiday from the palm of your hand. We’re committed to protecting the planet, too, by actively looking out for the environment, local people and wildlife in the places you love to visit.
Handpicked hotels
All of our hotels are handpicked by our team of holiday experts. We also offer hotels where we’ve designed the full experience. Within our TUI BLUE collection, you’ll find hotels that focus on families, couples, authentic experiences and indulgent escapes. TUI MAGIC LIFE, meanwhile, is all about mingling All Inclusive stays with beachfront location. Elsewhere, ROBINSON is spot on for activities, RIU puts service at the centre of things and TUI SUNEO lines up a selection of great-value beach breaks. If you’re keen on exploring some of Europe’s peaks and meadows, be sure to check out our Lakes & Mountains getaways. And, for something a little snowier, take a look at Crystal Ski Holidays. We’ve also created collections of holidays – like A La Carte, Platinum, and Small & Friendly – to make it easy for you to find your ideal hotel.
Tailor-made experiences
Our holiday portfolio ticks off everything from beach holidays and city breaks through to lakes and mountains getaways. We also offer tours, that let you experience exotic places like Costa Rica, South Africa and Japan in a brand new way, and multi-destination trips with over 5,000 combinations to choose from. Plus, our flexible flight options, taxi transfers and flights from your local airport mean you can design your perfect holiday, just as you want it.
Ocean and river cruises
From the Panama Canal to Florida’s beaches, you can explore over 120 destinations with Marella Cruises. There’s the option of flying from 21 regional UK airports, or sailing from the UK. Our growing fleet covers off everything from family-friendly to adults-only ships – plus, they’re All Inclusive as standard, with tips and service charges included. TUI River Cruises, meanwhile, explore Europe’s waterways, stopping off at big cities and hidden gems along the way. Flights, transfers and meals with drinks are all part of the package when you set sail.
Best holiday airline
Our state-of-the-art 787 Dreamliners have transformed long-haul holidays – far-flung doesn’t feel quite so far with roomy seats and no stopovers. What’s more, they’re decked out with modern oxygen and light systems that are designed to help reduce the feeling of jetlag when you land. We’ve also introduced the 737 MAX to our operations, which is 16% more efficient than previous models. And, with our highly trained cabin crew delivering top-class service, you can be sure of a great start to your holiday, no matter which of our 21 regional airports you fly from.
ABTA and ATOL protection
All our package holidays that include both flights and accommodation are ABTA and ATOL protected. This means that in the very unlikely event we go out of business, you won’t be out of pocket or end up stranded abroad. So, you can relax with the peace of mind that you and your money are safe.
People, Planet, Progress
Here at TUI, we know better than most that the holiday scene needs to play it parts when it comes to protecting the planet, and we’re putting our full weight behind doing our bit. We pledge to achieve net-zero emissions across our operations, and we’re working on a bunch of initiatives to help make a difference across the world alongside this. For example, so far we’ve removed over 257 million pieces of single use plastic from our planes, hotels and cruise ships, and we plan to keep adding to that number every year. Plus, our collection of hotels is getting more sustainable by the year – a lot of our customers now stay in our Green & Fair hotels, which meet the Global Sustainable Tourism Council (GSTC) Criteria for protecting the environment, looking after staff and supporting the local community. And, let’s not forget about our airline, which is one of the best when it comes to managing carbon emissions. We use the Boeing 737 MAX for short and mid-haul flights, and the 787 Dreamliner for farther-flung flights. The former is about 16% more efficient than the plane it replaced. The 787 Dreamliner, meanwhile, is around 20% more fuel efficient than other jets. That being said, the work is done yet – we’re working hard to keep reducing our emissions year on year.
On top of all that, we’re proud to support the TUI Care Foundation – an independent charity that’s working to protect holiday destinations. Currently, their 25 projects across 20 countries include everything from habitat protection in the Dominican Republic to reducing coastal plastic waste in Cyprus.
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05 Mar 26
Partner News
TUI expands its lifestyle hotel vision into the heart of ShanghaiHotel management agreement signed for historic landmark hotel TUI BLUE Yangtze Shanghai will ...Read moreTUI expands its lifestyle hotel vision into the heart of Shanghai - News & announcements- Hotel management agreement signed for historic landmark hotel
- TUI BLUE Yangtze Shanghai will open in June 2026
- Continued expansion of TUI’s hotel cluster in Asia
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23 Feb 26
NEWS
TUI launches new Spain city breaks to BilbaoTour operator TUI has added new destination Bilbao to its Spain city break portfolio. TUI’s ...Read moreTUI launches new Spain city breaks to Bilbao - News & announcementsTour operator TUI has added new destination Bilbao to its Spain city break portfolio. TUI’s newest Spanish destination is direct from London Gatwick, Heathrow, Bristol and Manchester. There is a wide range of central Bilbao hotels to choose from for the city breaks. "Bilbao offers a truly special city break. With art, fantastic food and beautiful scenery all in one trip,” says TUI Commercial Director Chris Logan. “Outside peak summer, it’s fantastic value too, all in a walkable city”. The Basque city is home to pintxos bars, cutting edge art including the Guggenheim Museum, and a vibrant dining scene, particularly in the lively Casco Viejo (Old Town). Bilbao is also a gateway to Spain’s famous Rioja wine region. -
10 Feb 26
NEWS
TUI Group hails best ever start to a financial yearEuropean travel firm TUI has kicked off the 2026 financial year with the best first ...Read moreTUI Group hails best ever start to a financial year - News & announcementsEuropean travel firm TUI has kicked off the 2026 financial year with the best first quarter ever. Underlying operating profit (EBIT) grew by €26.3 million to €77.1 million while group revenue matched the previous year at €4.9 billion. It said 7.1 million customers booked with TUI in the first quarter. It announced a dividend of €0.10 per share at the Annual General Meeting. In the Holiday Experiences division, EBIT increased by 8.9% to €213.7 million, with all segments contributing positively. TUI’s Hotels & Resorts segment exceeded the previous year's record result during October to December 2025 while occupancy was up slightly to 81%. The strong performance of the Cruises segment in Q1 was supported by high demand, higher occupancy and fleet expansion. Guest occupancy also increased by 3% to 98%. Tours and activities platform TUI Musement was also grew booking volumes with 2.3 million experiences sold while the number of transfers remained constant at six million. TUI Group CEO Sebastian Ebel: "With a positive result in the first quarter, we have made a good start to financial year, including strategic progress.” “We are growing globally and reducing seasonality. With Romania, we have launched a new source market in Eastern Europe and gained new customer segments. On the hotel side, we are seeing new hotels in growth regions such as Africa and Asia.” TUI two main business areas are Markets & Airline covering the tour operator and flight operations and Holiday Experiences, made up of hotels, cruises, and TUI Musement. In winter 2025/26, the Canary Islands, Egypt and Cape Verde are proving popular destinations while top long-haul destinations are Mexico, the Dominican Republic and Thailand. The most popular destinations for summer 2026 are Spain, Greece and Turkey. -
28 Jan 26
NEWS
TUI launches Cairo winter city breaksTUI has opened winter Cairo city breaks to the UK market. The Egypt capital is ...Read moreTUI launches Cairo winter city breaks - News & announcementsTUI has opened winter Cairo city breaks to the UK market. The Egypt capital is YUI UK’s latest city break destination. As well as a vibrant city, Cairo unlocks the Pyramids of Giza and the Great Sphinx. TUI offer flight options to Cairo from London Heathrow, Manchester and London Gatwick airports, with flights on British Airways, Egyptair and easyJet. Travellers can build a flexible stay with the option to add experiences such as guided tours, Nile cruises and museum visits. Cairo is home to the brand new Grand Egyptian Museum, home to thousands of ancient artefacts including treasures from King Tutankhamun’s tomb. Lesser-known attractions include Al-Azhar Park, a green oasis with sweeping views of the city skyline. “Cairo offers a truly special city break. It’s ideal for customers who are after sunshine but want more than a beach holiday. With ancient Luxor also available as a city break, we’ve got all the bases covered,” said TUI’s Commercial Director Chris Logan. “Egypt is one of the best-value winter sun destinations, especially during the winter months.” -
10 Dec 25
NEWS
TUI posts strong full-year resultsTUI Group posted strong full-year financials, with the best adjusted EBIT in the company's history ...Read moreTUI posts strong full-year results - News & announcementsTUI Group posted strong full-year financials, with the best adjusted EBIT in the company's history at €1.46 billion. This represents an increase of 12.6% over the previous year. Group revenue rose by 4.4% €24.2 billion Sebastian Ebel, CEO of TUI Group said: "In a highly competitive market environment, we achieved the best result in the company's history and exceeded the EBIT forecast for the full year 2025. The TUI ecosystem with strong proprietary brands are our strengths.” The Holiday Experiences segment - TUI hotel brands, cruise companies, and TUI Musement achieved record revenue. Customers and travel agencies can already use AI to plan complex round trips and transfer customers directly to a booking via a TUI button. Mathias Kiep, Chief Financial Officer said TUI reduced net debt to €1.3 billion, further improving the net debt ratio in the 2025 financial year. A total of 34.7 million guests travelled with TUI. In the 2025 financial year, the TUI cruise companies (Hapag-Lloyd Cruises, TUI Cruises, Marella) delivered record results. The cruise market continues to offer attractive prospects for sustainable, profitable growth, TUI says. With the launch of Mein Schiff Relax in March, the fleet size increased to a total of 18 ships. The Markets + Airline segment recorded revenue growth driven by higher prices with booking volumes in line with the previous year. In the Northern Region, which includes TUI UK&I, adjusted EBIT amounted to €140 million in the reporting period. TUI’s outlook reflects sustainable growth in the holiday experiences segment and the transformation of the Markets + Airline segment. The hotel portfolio is also growing with 463 hotels worldwide, and a further 70 hotels have already been signed and are in the pipeline. Mein Schiff Flow, the next TUI Cruises cruise ship, will enter service in summer 2026. -
18 Nov 25
NEWS
TUI to restart Jamaica holidaysTUI will restart some flights and holidays to Jamaica from next week. It will resume ...Read moreTUI to restart Jamaica holidays - News & announcementsTUI will restart some flights and holidays to Jamaica from next week. It will resume a limited number of holidays to Jamaica as the nation gradually recovers after the devastation of Hurricane Melissa. Jamaica will start a limited number of Jamaica holidays from November 24. Hurricane Melissa hit Jamaica on October 28, causing widespread damage including hotels and tourism infrastructure. The Jamaica Tourist Board (JTB) says the country is gradually getting back on track with all airports operational again. The JTB has released a list of hotels, tours and activities that are open again. The JTB has targeted December 15 for a full tourism industry recovery. -
04 Sep 25
Partner News
TUI unveils expansion into Japan with the signing of TUI Suneo OtaruTUI introduces renowned leisure hotel portfolio to Japan CEO Sebastian Ebel: "Market entry reinforces ...Read moreTUI unveils expansion into Japan with the signing of TUI Suneo Otaru - News & announcements- TUI introduces renowned leisure hotel portfolio to Japan
- CEO Sebastian Ebel: "Market entry reinforces our global growth strategy"
- New geographic milestone with signing of TUI's easternmost hotel
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02 Sep 25
Partner News
TUI CEO: Innovations foster more sustainable tourismCruises: Bio-LNG delivered to TUI Cruises fleet for first time Hotels: Photovoltaic systems already ...Read moreTUI CEO: Innovations foster more sustainable tourism - News & announcements- Cruises: Bio-LNG delivered to TUI Cruises fleet for first time
- Hotels: Photovoltaic systems already in place in 19 countries
- TUI CEO Sebastian Ebel: ‘I expect that we will achieve our goal of climate neutrality in our business before 2050.’
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21 Aug 25
NEWS
TUI unveils second Cambodia hotelTUI Group has continued its Asia expansion, unveiling its second hotel in Cambodia: TUI Blue ...Read moreTUI unveils second Cambodia hotel - News & announcementsTUI Group has continued its Asia expansion, unveiling its second hotel in Cambodia: TUI Blue Angkor Grace. It follows the launch of TUI Blue Sihanoukville in May 2025. In the current financial year, TUI has expanded its footprint in the region with the addition of seven hotels across China, Thailand, Cambodia, and Indonesia. This brings the group’s Asian portfolio to a total of 25 hotels in eight countries. The new Cambodia hotel is situated in Siem Reap, Cambodia’s second-largest city. TUI Blue Angkor Grace boasts a prime location near the iconic Angkor Wat temple complex and the Tonlé Sap Lake. “We are delighted to support the expansion of the leisure hotel industry in Cambodia,”, said Artur Gerber, CEO TUI Hotels & Resorts. TUI Blue Angkor Grace will feature 151 rooms. Focused on wellness, the hotel has facilities including a hydrotherapy experience featuring a magnesium-rich pool, onsen and ice baths as well as traditional healing practices. There is a gym, a yoga studio plus a dedicated Kids Wellness Centre. The hotel collaborates with farmers to produce local ingredients for its culinary offerings. In the coming months, TUI will continue expansion across Asia, with plans to grow in Vietnam and Malaysia. -
21 Aug 25
Partner News
TUI strengthens presence in Asia: Second opening in Cambodia expands portfolio to 25 hotelsWellness meets world heritage at TUI Blue Angkor Grace Seven hotel openings in Asia ...Read moreTUI strengthens presence in Asia: Second opening in Cambodia expands portfolio to 25 hotels - News & announcements- Wellness meets world heritage at TUI Blue Angkor Grace
- Seven hotel openings in Asia in the current financial year
- TUI continues to expand in Southeast Asia
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14 Aug 25
NEWS
TUI hails strong UK bookingsTUI Group has hailed a resilient UK market, with summer bookings leading other markets. The ...Read moreTUI hails strong UK bookings - News & announcementsTUI Group has hailed a resilient UK market, with summer bookings leading other markets. The tour operator group also cities the UK ahead of the pack for the upcoming winter season. Globally, booking volumes are down 2% but the UK is up by 1%. The UK holiday programme for summer is nearly 90% sold, it said. Additionally, about one-third is sold for the winter season TUI reported a record high Q3, with earnings up by more than one-third at €321 million on total revenues of €6.2bn. The Hotels & Resorts and Cruises segments have seen record sales. TUI has now raised its full year profit guidance to almost €1.3 billion. “We are seeing strong growth and raised our targets for the full year. We are intensively driving forward the transformation of the traditional tour operator business across all source markets,” said TUI Group CEO Sebastian Ebel. “Our strategy is paying off. We are benefiting from our integrated and diversified business model and managed to reduce the Group's seasonality further. -
10 Jul 25
Partner News
From hot springs to skiing experiences: TUI’s hotel range in China is growingGrand opening of TUI Blue Xiamen Seaside Hot Spring TUI Blue signed first ski ...Read moreFrom hot springs to skiing experiences: TUI’s hotel range in China is growing - News & announcements- Grand opening of TUI Blue Xiamen Seaside Hot Spring
- TUI Blue signed first ski resort in China
- Expansion with six new hotels within one year
