TUI - TravelMole

About us

Personal service When it comes to arranging your holiday, you can click on our website, pop into one of our stores, launch our app or call our contact centre. While you’re away, our 24/7 TUI Experience Centre means our global team of Travel Experts are on hand to help whenever you need us, while the TUI app lets you control your holiday from the palm of your hand. We’re committed to protecting the planet, too, by actively looking out for the environment, local people and wildlife in the places you love to visit. Handpicked hotels All of our hotels are handpicked by our team of holiday experts. We also offer hotels where we’ve designed the full experience. Within our TUI BLUE collection, you’ll find hotels ...Read more

TUI - About Us

Personal service

When it comes to arranging your holiday, you can click on our website, pop into one of our stores, launch our app or call our contact centre. While you’re away, our 24/7 TUI Experience Centre means our global team of Travel Experts are on hand to help whenever you need us, while the TUI app lets you control your holiday from the palm of your hand. We’re committed to protecting the planet, too, by actively looking out for the environment, local people and wildlife in the places you love to visit.

Handpicked hotels

All of our hotels are handpicked by our team of holiday experts. We also offer hotels where we’ve designed the full experience. Within our TUI BLUE collection, you’ll find hotels that focus on families, couples, authentic experiences and indulgent escapes. TUI MAGIC LIFE, meanwhile, is all about mingling All Inclusive stays with beachfront location. Elsewhere, ROBINSON is spot on for activities, RIU puts service at the centre of things and TUI SUNEO lines up a selection of great-value beach breaks. If you’re keen on exploring some of Europe’s peaks and meadows, be sure to check out our Lakes & Mountains getaways. And, for something a little snowier, take a look at Crystal Ski Holidays. We’ve also created collections of holidays – like A La Carte, Platinum, and Small & Friendly – to make it easy for you to find your ideal hotel.

Tailor-made experiences

Our holiday portfolio ticks off everything from beach holidays and city breaks through to lakes and mountains getaways. We also offer tours, that let you experience exotic places like Costa Rica, South Africa and Japan in a brand new way, and multi-destination trips with over 5,000 combinations to choose from. Plus, our flexible flight options, taxi transfers and flights from your local airport mean you can design your perfect holiday, just as you want it.

Ocean and river cruises

From the Panama Canal to Florida’s beaches, you can explore over 120 destinations with Marella Cruises. There’s the option of flying from 21 regional UK airports, or sailing from the UK. Our growing fleet covers off everything from family-friendly to adults-only ships – plus, they’re All Inclusive as standard, with tips and service charges included. TUI River Cruises, meanwhile, explore Europe’s waterways, stopping off at big cities and hidden gems along the way. Flights, transfers and meals with drinks are all part of the package when you set sail.

Best holiday airline

Our state-of-the-art 787 Dreamliners have transformed long-haul holidays – far-flung doesn’t feel quite so far with roomy seats and no stopovers. What’s more, they’re decked out with modern oxygen and light systems that are designed to help reduce the feeling of jetlag when you land. We’ve also introduced the 737 MAX to our operations, which is 16% more efficient than previous models. And, with our highly trained cabin crew delivering top-class service, you can be sure of a great start to your holiday, no matter which of our 21 regional airports you fly from.

ABTA and ATOL protection

All our package holidays that include both flights and accommodation are ABTA and ATOL protected. This means that in the very unlikely event we go out of business, you won’t be out of pocket or end up stranded abroad. So, you can relax with the peace of mind that you and your money are safe.

People, Planet, Progress

Here at TUI, we know better than most that the holiday scene needs to play it parts when it comes to protecting the planet, and we’re putting our full weight behind doing our bit. We pledge to achieve net-zero emissions across our operations, and we’re working on a bunch of initiatives to help make a difference across the world alongside this. For example, so far we’ve removed over 257 million pieces of single use plastic from our planes, hotels and cruise ships, and we plan to keep adding to that number every year. Plus, our collection of hotels is getting more sustainable by the year – a lot of our customers now stay in our Green & Fair hotels, which meet the Global Sustainable Tourism Council (GSTC) Criteria for protecting the environment, looking after staff and supporting the local community. And, let’s not forget about our airline, which is one of the best when it comes to managing carbon emissions. We use the Boeing 737 MAX for short and mid-haul flights, and the 787 Dreamliner for farther-flung flights. The former is about 16% more efficient than the plane it replaced. The 787 Dreamliner, meanwhile, is around 20% more fuel efficient than other jets. That being said, the work is done yet – we’re working hard to keep reducing our emissions year on year.

On top of all that, we’re proud to support the TUI Care Foundation – an independent charity that’s working to protect holiday destinations. Currently, their 25 projects across 20 countries include everything from habitat protection in the Dominican Republic to reducing coastal plastic waste in Cyprus.

Company Name : TUI

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News & announcements

18 Nov 25
NEWS
TUI to restart Jamaica holidays
TUI will restart some flights and holidays to Jamaica from next week. It will resume ...Read more

TUI to restart Jamaica holidays - News & announcements

TUI will restart some flights and holidays to Jamaica from next week. It will resume a limited number of holidays to Jamaica as the nation gradually recovers after the devastation of Hurricane Melissa. Jamaica will start a limited number of Jamaica holidays from November 24. Hurricane Melissa hit Jamaica on October 28, causing widespread damage including hotels and tourism infrastructure. The Jamaica Tourist Board (JTB) says the country is gradually getting back on track with all airports operational again. The JTB has released a list of hotels, tours and activities that are open again. The JTB has targeted December 15 for a full tourism industry recovery.
04 Sep 25
Partner News
TUI unveils expansion into Japan with the signing of TUI Suneo Otaru
TUI introduces renowned leisure hotel portfolio to Japan CEO Sebastian Ebel: "Market entry reinforces ...Read more
TUI unveils expansion into Japan with the signing of TUI Suneo Otaru - News & announcements

TUI introduces renowned leisure hotel portfolio to Japan

CEO Sebastian Ebel: "Market entry reinforces our global growth strategy"

New geographic milestone with signing of TUI's easternmost hotel

TUI sets its sights on Japan: In a landmark move for its global growth, the group has signed its first hotel management agreement in the country, introducing TUI’s leisure hotel brands to the Japanese market for the very first time. Planned for opening in 2029, the newly built TUI Suneo Otaru will deliver TUI’s signature holiday experiences to one of Asia’s most sought-after leisure destinations. “TUI Hotels & Resort’s entry into Japan underscores our long-term commitment to expanding holiday experiences in new destinations and engaging new customers, particularly across Asia,” says Sebastian Ebel, TUI Group CEO. “With increasing demand for travel to Japan among our tour operator and cruise guests, expanding into the hotel sector represents a natural evolution of TUI’s presence in the region.” Peter Krueger, member of the TUI Group Executive Board and CEO Holiday Experiences, adds: “The new addition in Otaru will become TUI Group’s easternmost hotel location to date. This signing marks just the beginning; we are actively exploring further opportunities to expand our footprint in Japan through additional locations and the launch of more TUI hotel brands.” Located near JR Minami Otaru Station, TUI Suneo Otaru will be easily accessible from Sapporo, just 35 minutes away by train. Guests will be within walking distance of Otaru’s most famous landmarks, including the Otaru Steam Clock Tower, the bustling Sakaimachi Shopping Street known for its handcrafted glassworks and local sweets, and the Otaru Canal, illuminated each evening by historical oil lamps. A picturesque port city in northern Japan, Otaru combines cultural heritage with year-round appeal. As one gateway to Hapag-Lloyd Cruises’ expedition journeys, one of TUI’s cruise lines, the port occasionally serves as both the point of departure and the welcoming return. TUI Suneo Otaru will feature 50 well-designed rooms complemented by a welcoming lobby lounge, a restaurant, a bar, and a gym. Plans are already in place for future expansion, including additional rooms and public spaces to meet growing demand. The hotel will join TUI’s portfolio of over 400 leisure hotels and resorts worldwide. In Asia, the group has established 25 hotels across eight countries, with plans to more than double that number in the coming years. By the end of 2025, TUI continues to strengthen its presence with new hotel openings scheduled in Vietnam and China.
02 Sep 25
Partner News
TUI CEO: Innovations foster more sustainable tourism
Cruises: Bio-LNG delivered to TUI Cruises fleet for first time Hotels: Photovoltaic systems already ...Read more
TUI CEO: Innovations foster more sustainable tourism - News & announcements

Cruises: Bio-LNG delivered to TUI Cruises fleet for first time

Hotels: Photovoltaic systems already in place in 19 countries

TUI CEO Sebastian Ebel: ‘I expect that we will achieve our goal of climate neutrality in our business before 2050.’

TUI Cruises is making important progress on the road to climate-neutral cruises: Mein Schiff Relax, the newest member of the fleet, was refuelled with bio-LNG (liquefied biomethane) for the first time in the port of Barcelona. Bio-LNG is a 100 per cent renewable fuel produced from organic waste. Compared to fossil fuels, the use of bio-LNG can reduce greenhouse gas emissions by 70 to 100 per cent, depending on the origin of the organic materials. In addition, the TUI Cruises fleet has reached another milestone this year: more than one million kilowatt hours (kWh) of shore power have already been consumed in ports in 2025. Ships from the two brands Hapag Lloyd Cruises and Mein Schiff have successfully used green shore power at 57 ports of call so far this year. "Just a few years ago it was a vision, today it is reality: bio-LNG. Advances in the availability and scalability of alternative fuels will make a decisive contribution to enabling climate-neutral cruises by 2050 at the latest. Additional steps remain necessary, which we at TUI are consistently monitoring and implementing together with the TUI Cruises team: expanding the infrastructure for the use of green shore power, increasing energy efficiency, and optimising itineraries and routes to reduce energy consumption. With the first delivery of bio-LNG, TUI Cruises is reinforcing its pioneering role in making the cruise industry more sustainable," says TUI CEO Sebastian Ebel. As bio-LNG is chemically identical to fossil LNG, it can be used in the existing dual-fuel engines of Mein Schiff Relax without any technical modifications. All newbuilds in the Mein Schiff fleet are equipped with dual-fuel engines and are technically designed to run on lower-emission fuels such as bio-LNG. Mein Schiff 7, which entered service last year, is also already prepared for the future use of green methanol. By 2030 at the latest, the TUI Group will reduce absolute CO2e emissions from its cruise business – which includes the two brands Hapag-Lloyd Cruises and Mein Schiff as well as the British Marella Cruises – by 27.5 per cent (base year 2019). The independent Science Based Targets Initiative (SBTi) has reviewed and confirmed the emission reduction targets for the airline, cruise and hotel sectors. The TUI Hotels & Resorts division has ambitious reduction targets for 2030: emissions are to be reduced by at least 46.2 per cent compared to 2019. An important lever for this – in addition to increasing the energy efficiency of hotel operations and purchasing green electricity where available – is TUI's own green electricity production. TUI currently operates its own photovoltaic systems in 19 countries – from Costa Rica to Senegal and Cape Verde to Croatia, Thailand and the Maldives. "Between 2024 and 2028, we will increase the electricity output from photovoltaic systems by a factor of eight. New systems are planned in Greece, Cape Verde and also in Germany. In addition, we are examining the extent to which innovations can massively reduce electricity consumption – for example, by cooling hotels with seawater or generating energy from food waste on site in hotels. At TUI, we are open to technological innovations, testing them and examining their scalability for our company. That is why I expect that we will achieve our goal – climate neutrality in our business – before 2050. We are working on this every day at TUI," says Sebastian Ebel, CEO of TUI Group. TUI Group recently published its sustainability strategy for the mobility sector. The aim is to significantly reduce CO₂ emissions in the area of ground mobility. The proportion of electric vehicles in the entire TUI vehicle fleet – company cars, operational vehicles at airports and in destinations, and buses – is to increase to 80 to 90 per cent by 2030. In addition, charging stations for electric cars are to be available in 1,000 hotels worldwide – both TUI-owned and partner hotels – by then. The TUI Edition of smart has been available since this summer. The smart #1 and smart #3 electric cars are available in a limited edition in the Premium Line and offer exclusive benefits for customers in Germany.
21 Aug 25
NEWS
TUI unveils second Cambodia hotel
TUI Group has continued its Asia expansion, unveiling its second hotel in Cambodia: TUI Blue ...Read more

TUI unveils second Cambodia hotel - News & announcements

TUI Group has continued its Asia expansion, unveiling its second hotel in Cambodia: TUI Blue Angkor Grace. It follows the launch of TUI Blue Sihanoukville in May 2025. In the current financial year, TUI has expanded its footprint in the region with the addition of seven hotels across China, Thailand, Cambodia, and Indonesia. This brings the group’s Asian portfolio to a total of 25 hotels in eight countries. The new Cambodia hotel is situated in Siem Reap, Cambodia’s second-largest city. TUI Blue Angkor Grace boasts a prime location near the iconic Angkor Wat temple complex and the Tonlé Sap Lake. “We are delighted to support the expansion of the leisure hotel industry in Cambodia,”, said Artur Gerber, CEO TUI Hotels & Resorts. TUI Blue Angkor Grace will feature 151 rooms. Focused on wellness, the hotel has facilities including a hydrotherapy experience featuring a magnesium-rich pool, onsen and ice baths as well as traditional healing practices. There is a gym, a yoga studio plus a dedicated Kids Wellness Centre. The hotel collaborates with farmers to produce local ingredients for its culinary offerings. In the coming months, TUI will continue expansion across Asia, with plans to grow in Vietnam and Malaysia.
21 Aug 25
Partner News
TUI strengthens presence in Asia: Second opening in Cambodia expands portfolio to 25 hotels
Wellness meets world heritage at TUI Blue Angkor Grace Seven hotel openings in Asia ...Read more
TUI strengthens presence in Asia: Second opening in Cambodia expands portfolio to 25 hotels - News & announcements

Wellness meets world heritage at TUI Blue Angkor Grace

Seven hotel openings in Asia in the current financial year

TUI continues to expand in Southeast Asia

TUI Group continuous to expand in key Asian markets and announces its second hotel in Cambodia: TUI Blue Angkor Grace. The opening follows the launch of TUI Blue Sihanoukville in May 2025. In the current financial year, TUI has expanded its footprint in the region with the addition of seven hotels across China, Thailand, Cambodia, and Indonesia. This brings the group’s Asian portfolio to a total of 25 hotels in eight countries. Situated in Siem Reap, Cambodia’s second-largest city, TUI Blue Angkor Grace boasts a prime location near the iconic Angkor Wat temple complex and the Tonlé Sap Lake. “We are delighted to support the expansion of the leisure hotel industry in Cambodia with our expertise and to bring more international attention to TUI Blue Angkor Grace, which is not only an excellent hotel but also a real gem for wellness seekers”, says Artur Gerber, CEO TUI Hotels & Resorts. “TUI BLUE Angkor Grace’s offerings will bring forth ancient wisdom and the power of Angkorian past into the present in order to heal ourselves, our family, our earth and our community”, adds Elain Younn, CEO of Grace Hospitality Company LTD. TUI Blue Angkor Grace will feature 151 rooms. Focused on wellness, the hotel has different facilities to cater to various needs, including a hydrotherapy experience featuring a magnesium-rich pool, onsen and ice baths as well as traditional healing practices, offering rejuvenating scrubs and therapies. To complement those experiences, TUI Blue Angkor Grace also invites guests to enhance their wellness journey at the gym, which provides diverse activities led by certified coaches, as well as standard equipment. Additionally, the Aum Yoga Studio offers daily classes in a peaceful setting, while the Amazing Grace Sound Healing Temple offers sound therapy sessions. The Kids Wellness Center is dedicated to children’s development and wellbeing and is available for children between six months to 12 years old. The hotel has strong relationships with the local community in Siem Reap, for example, it collaborates with farmers to produce local ingredients for its culinary delights. In the coming months, TUI will continue its strategic expansion across Asia, with plans to grow in sought-after holiday destinations such as Vietnam and Malaysia. The Group is also increasingly targeting travellers from the Asian region who are looking for authentic holiday experiences.
14 Aug 25
NEWS
TUI hails strong UK bookings
TUI Group has hailed a resilient UK market, with summer bookings leading other markets. The ...Read more

TUI hails strong UK bookings - News & announcements

TUI Group has hailed a resilient UK market, with summer bookings leading other markets. The tour operator group also cities the UK ahead of the pack for the upcoming winter season. Globally, booking volumes are down 2% but the UK is up by 1%. The UK holiday programme for summer is nearly 90% sold, it said. Additionally, about one-third is sold for the winter season TUI reported a record high Q3, with earnings up by more than one-third at €321 million on total revenues of €6.2bn. The Hotels & Resorts and Cruises segments have seen record sales. TUI has now raised its full year profit guidance to almost €1.3 billion. “We are seeing strong growth and raised our targets for the full year. We are intensively driving forward the transformation of the traditional tour operator business across all source markets,” said TUI Group CEO Sebastian Ebel. “Our strategy is paying off. We are benefiting from our integrated and diversified business model and managed to reduce the Group's seasonality further.
10 Jul 25
Partner News
From hot springs to skiing experiences: TUI’s hotel range in China is growing
Grand opening of TUI Blue Xiamen Seaside Hot Spring TUI Blue signed first ski ...Read more
From hot springs to skiing experiences: TUI’s hotel range in China is growing - News & announcements

Grand opening of TUI Blue Xiamen Seaside Hot Spring

TUI Blue signed first ski resort in China

Expansion with six new hotels within one year

TUI Group continues to grow in Asia and announces its sixth hotel in China. Located in Jimei District of Xiamen City, TUI Blue Xiamen Seaside Hot Spring has 340 rooms and offers its guests a hot spring experience. Sourced from deep sea hot spring water and renowned as the “Beauty Spring”, the facility invites guests to soak in warm temperatures of the authentic essence of marine hot spring water that is rich in calcium, magnesium, iron and dozens of other trace elements beneficial to health. The hotel is located on the South-eastern coast of China with a distance of seven kilometres to the white sandy Jimei Beach. Chen Aiqin, president of Yongtongchang Group and owner of the hotel, says: “Over the past decade, we have dedicated our passion, dreams, wisdom, and hard work to this hotel, creating a sense of pride and a meaningful legacy. As we celebrate this transition to TUI Blue, I truly believe it will become a vibrant symbol of Xiamen's tourism industry. I’m confident that TUI's presence will shine brightly in China's tourism landscape. With our partnership with TUI Blue, we look forward to a promising future together, writing a new chapter and bringing a new era of success to this beautiful land of Xiamen.“ Artur Gerber, Managing Director TUI Hotels & Resorts, add: “We are delighted to welcome this hotel to the TUI Blue family, adding a new holiday destination to our portfolio. Thanks to the trust of our partners, we are rapidly expanding our footprint in China. Together we create new holiday experiences for international tourists but of course we also appeal to guests who spend their holidays in their own country.” In addition, the group will also open its first ski resort in China. TUI Blue Keketuohai Sanbaisuo, located in the north-west of the country, will join the portfolio later this year. The Altay Region features a diverse landscape and offers the longest snow season in Asia. The neighbouring Keketuohai ski area will open for 210 days a year and has 23 slopes with a total length of 61 kilometres. There are a total of 80 ski trails planned, summing up to 121 kilometres. One year ago, the first TUI Blue hotel was launched in China. Since then, TUI Hotels & Resorts has opened a total of six hotels in the country, including one under the TUI Suneo brand. Further growth is planned and more hotels of the group’s popular leisure hotel brands will open in the coming months and years.
14 May 25
NEWS
TUI reaffirms 2025 outlook after strong quarter
TUI Group is maintaining its profit guidance for 2025 after a strong second quarter. Group ...Read more

TUI reaffirms 2025 outlook after strong quarter - News & announcements

TUI Group is maintaining its profit guidance for 2025 after a strong second quarter. Group revenue amounted to €3.71 billion it said, despite challenges in Europe. “The environment was challenging and the second half of the year will also remain demanding for the overall economy in Europe. Our integrated and diversified business model proved its worth again in the second quarter,” CEO Sebastian Ebel said. Mathias Kiep, TUI Group CFO added: “We are in a good financial position as a Group. We were able to further reduce our net debt." In the Holiday Experiences segment, the Hotels & Resorts division achieved an operational improvement compared with the record result in the previous year, with higher average rates. Cruises continued its strong operating performance in the second quarter. The increase was driven by a strong booking environment and the commissioning of two new ships at TUI Cruises. Occupancy fell by 2 percentage points year-on-year to 96%. TUI says this was due to the uncertainty in the Red Sea and associated route changes. TUI Musement also improved on its previous year's result, supported by growth in both the experiences business and transfers for tour operator guests in destinations. During the reporting period, 1.5 million experiences were sold, an increase of 4%. The number of transfers also rose by 2% to 4 million. The Markets + Airline business (tour operators, retail and TUI Airline) performed in line with expectations, the company said. Holiday Experiences bookings remain on track for the second half of the year after a good lates market in winter 2024/25. TUI says there is later booking behavior for summer 2025 due to a late Easter holiday. The company says it remains on course for growth this financial year based on sustainable growth in the Holiday Experiences segment and transforming the Markets + Airline business.
08 May 25
NEWS
TUI to debut first hotel in Cambodia
TUI has expanded its hotel footprint in Southeast Asia, announcing its first hotel in Cambodia. ...Read more

TUI to debut first hotel in Cambodia - News & announcements

TUI has expanded its hotel footprint in Southeast Asia, announcing its first hotel in Cambodia. The company also unveiled the upcoming launch of the TUI Suneo brand in China. TUI Blue Sihanoukville marks the brand's first venture in Cambodia. Located along the Gulf of Thailand coastline the new premium hotel features 189 rooms and suites with a fully-equipped gym and an outdoor swimming pool. The Cambodia hotel is located in the heart of in Sihanoukville and near the beach. “With our expansion in Asia we continue to grow our global presence,” said Peter Krueger, TUI Group’s Chief Strategy Officer. With the signing of three new projects, TUI Hotels & Resorts has 26 additional Asian hotels in the pipeline that will open in the coming years. These include Indonesia, Maldives, Philippines, Thailand and Vietnam. “Adding a new destination and launching an additional brand in Asia is an important milestone for us”, says Artur Gerber, Managing Director TUI Hotels & Resorts. Additionally, the group's first TUI Suneo hotel in China, TUI Suneo Shenzhen Manwan, is situated in the Dapeng Bay New District of Shenzhen. The retreat features 215 exquisitely designed rooms and suites as well as spacious outdoor facilities. The TUI portfolio comprises 22 resorts in Asia. In addition to the current openings, three hotels have been added to the portfolio this financial year: TUI Blue Maduzi Bangkok, TUI Blue Berawa in Bali and TUI Blue Guilian Watermark Promenade in China. Three more hotels in Vietnam as well as one each in China and Cambodia will follow by the end of September 2025.
16 Mar 25
Partner News
TUI Sustainability Impact Awards 2025: Partnerships for the sustainable transformation
Winners DHL, Propack and Cleaner Seas Group show: Ideas and technologies drive sustainable transformation ...Read more
TUI Sustainability Impact Awards 2025: Partnerships for the sustainable transformation - News & announcements

Winners DHL, Propack and Cleaner Seas Group show: Ideas and technologies drive sustainable transformation

TUI CEO Sebastian Ebel: “The TUI Sustainability Impact Awards demonstrate the innovative strength of our suppliers - and their commitment to integrating sustainability into their own processes and products.”

TUI Group has announced the winners of the TUI Sustainability Impact Awards 2025. The prizes, presented for the first time, recognize outstanding sustainability initiatives by TUI suppliers in the fields of technology, indirect purchasing, cruises and airlines. The winners DHL, Propack and Cleaner Seas Group show that ideas and technologies are driving the sustainable transformation. Almost 100 submissions were reviewed and evaluated in the four business areas. An internal jury chaired by TUI CEO Sebastian Ebel selected the three winners from the shortlist in each category. Due to the high quality of the applications, two companies, PPDS and NuServe, also received special praise from the jury for their contributions. “Sustainability is an integral part of our corporate strategy. The TUI Sustainability Impact Awards stand for our suppliers' ability to innovate – and their commitment to integrating sustainability into their own processes and products. They strengthen our shared goal of making tourism more sustainable. This year's winners are representative of the breadth of sustainability– and once again underline the holistic approach that TUI pursues,” said Sebastian Ebel, CEO of TUI Group. The TUI Sustainability Impact Awards are presented in the categories “People”, “Planet” and “Progress” and are thus based on the pillars of TUI Sustainability Agenda. After honoring sustainability initiatives by suppliers in the technology sector over the past two years, TUI has expanded the successful concept to other areas of the company for the first time this year. The aim is to build a community of pioneers within TUI suppliers and work together on sustainable solutions for tourism. The winners will be invited to share their solutions with TUI employees, thus providing impetus for further sustainable developments. Thomas Ellerbeck, Member of the Group Executive Committee and Chief Sustainability Officer, says: “TUI works with more than 50,000 companies worldwide, from family-run, local providers to global players. The TUI Sustainability Impact Awards underline the importance of these suppliers and service partners: Only together with them can we achieve a sustainable transformation of the tourism industry.” The winners of the TUI Sustainability Impact Awards 2025: Category “People”: DHL – London Gatwick Airport has partnered with DHL and the Crawley & Horley Hygiene Bank to rescue confiscated toiletries - items taken at security due to the 100ml rule. Instead of having to be disposed of, these new and unused toiletries are donated to those in need, including homeless individuals, low-income families, schools, and food banks. Since launching in 2023, this initiative has donated over 8.2 tonnes of toiletries. Category “Planet”: Propack – This initiative by Propack allows customers to create a bespoke, personalized brochure, reducing the need to take multiple brochures. Customers can choose to receive a digital PDF copy or request a printed version that is as environmentally friendly as possible. This initiative has led to a 10% year-on-year reduction in brochure printing, equating to over 160,000 fewer brochures printed. Category “Progress”: Cleaner Seas Group - Cleaner Seas Group developed a pioneering filtration system that captures synthetic fibers from laundry wastewater. They also incorporate a Return & Recycle scheme back to their world first recycling centre, enabling the easy return of full cartridges from any cruise ship within a completely circular system. Additionally, they have scaled their filter solutions to address multiple grey water sources onboard. Across TUI`s Marella fleet alone, Cleaner Seas’ filtration systems are expected to capture and recycle approximately 2.5 tonnes of microfibres per year. Special Mentions: PPDS, the exclusive global provider of Philips Professional Displays, focuses on reducing energy consumption and extending product lifecycles through innovative solutions. Their holistic approach includes R&D for energy-efficient, modular, and repairable designs, as well as take-back schemes to reduce waste and the Philips Wave remote display management platform enabling savings on power, time, and fuel. TUI recognises PPDS for their holistic thinking, from manufacture to packing and product lifecycle. NuServe supports the circular economy by extending clothing lifecycles, reducing waste, and supporting palliative care for Londoners. We want to give a special mention to NuServe as they are a relatively small cleaning company yet are still making good strides in sustainability. This initiative demonstrates that no action is too small to make a difference, and meaningful change doesn’t always require a big budget.
08 Mar 25
Partner News
Driving hotel growth in the Caribbean: Royalton CHIC Jamaica Paradise Cove will expand TUI’s portfolio in Jamaica
At the international tourism fair ITB in Berlin, the TUI Global Hospitality Fund and ...Read more

Driving hotel growth in the Caribbean: Royalton CHIC Jamaica Paradise Cove will expand TUI’s portfolio in Jamaica - News & announcements

At the international tourism fair ITB in Berlin, the TUI Global Hospitality Fund and the hotel brand Royalton CHIC Resorts have announced a joint project in Jamaica. The international hotel fund initiated by TUI and HANSAINVEST Lux S.A. has acquired an existing hotel in Runaway Bay, which is now being completely redesigned and is expected to open in late 2026 as Royalton CHIC Jamaica Paradise Cove, An Autograph Collection All-Inclusive Resorts – Adults Only. At Jamaica's trade fair stand, Gregory Shervington, Regional Director Europe of Jamaica Tourist Board stated: "The TUI Global Hospitality Fund’s investment along with Royalton’s expansion in Jamaica clearly sends a strong signal of endorsement of the positive investment climate in the world famous destination." Jurgen Stutz, SVP of Sales, Marketing and Revenue Management of Blue Diamond Resorts, parent company of Royalton CHIC Resorts is also delighted about the planned hotel development: “Bringing Royalton CHIC Resorts to Jamaica is an exciting milestone that reflects our brand’s dynamic growth and the demand for elevated, experience-driven all-inclusive stays”. Royalton CHIC Resorts will be bringing its spirited experience to Jamaica with 345 meticulously designed suites, including Diamond Club™ room categories for guests seeking elevated luxury with personalized butler services, premium room locations, exclusive areas, and exclusive amenities. Guests will also enjoy four upscale dining venues and one international buffet, along with posh swim out rooms and beachfront pools, perfect for elevated social gatherings. Embracing Royalton CHIC Resorts’ signature “Party Your Way” concept, the resort will allow travellers to curate their ideal getaway—whether indulging in serene beachside or spa relaxation, or immersing themselves in vibrant entertainment, including sparkling happenings. “TUI, as a shareholder in Royalton, is already a leading leisure hotel provider in the Caribbean”, says Peter Krueger, TUI Group’s Chief Strategy Officer & CEO Holiday Experiences. “Many international guests, not only from Europe but also from North America, ensure that the hotel locations are highly profitable. I am very pleased that we are driving forward the value-adding business in Jamaica with the support of the hotel fund investors.” TUI Hotels & Resorts’ global hotel portfolio currently comprises 78 hotels in the Caribbean, featuring popular brands like Royalton or Riu. The newly acquired hotel will be the third asset of the TUI Global Hospitality Fund. The additional resorts are located in Zanzibar and Cape Verde and are managed by TUI’s well-known leisure brands.
05 Mar 25
NEWS
Oman Air taps TUI for holiday package bookings
Oman Air and TUI have teamed up to launch new digital holiday packages. It enables ...Read more

Oman Air taps TUI for holiday package bookings - News & announcements

Oman Air and TUI have teamed up to launch new digital holiday packages. It enables travellers to customise their holidays and book packages by combining flights, hotels, and more. This partnership introduces a new digital platform integrated into Oman Air’s digital customer journey. Starting this summer, guests will can book holiday packages across Oman Air's network, including destinations in Oman, Europe, the Far East, and beyond. It allows travellers to combine flights, hotels, ground transportation, tours, experiences, and more into dynamic packages or for individual bookings. The partnership agreement was signed ahead of ITB Berlin, by David Schelp, TUI CEO Markets + Airline, and Danyal Kaya, TUI Airline Holidays business. Renata Rached, VP Brand, Guest Experience & Loyalty and Ahmed Ali Al Mahrouqi, VP Sales, were present for Oman Air. Schelp said: "We are excited to collaborate with Oman Air as a new partner. Both TUI and Oman Air will reach new customer segments and generate additional revenue."