40 jobs on the line as Ryanair shuts telesales unit
Up to 40 jobs will go with the closure of Ryanair’s telesales operation in Dublin.
The Ryanair Direct unit is to shut in May as part of the no-frills carrier’s cost cutting in the face of record high fuel prices.
The move came within days of the airline’s senior management taking a pay freeze.
CEO Michael O’Leary said: “The decision to close our Dublin Telesales activity is a painful one.
“Sadly, the operation is no longer viable or cost competitive against a backdrop of dwindling demand for phone bookings (now less than 1% of sales) while internet bookings now account for over 99% of ticket sales.
“Our existing Romanian and German call centres will continue to provide telesales services at 60% lower costs than Ryanair Direct.
“These kind of cost savings must be made if Ryanair is to remain Europe’s lowest cost airline in these difficult recessionary markets.â€
He added: “Whilst we will be encouraging these telesales people to apply for other vacancies in Ryanair, should they not apply or be successful, then they will be made redundant at the end of May.
“While record high oil prices and falling fares continue, it is sensible and prudent that we streamline our business and reduce costs in order to remain the only airline in Europe to guarantee the lowest fares and guarantee no fuel surcharges ever.”
by Phil Davies
Phil Davies
Have your say Cancel reply
Subscribe/Login to Travel Mole Newsletter
Travel Mole Newsletter is a subscriber only travel trade news publication. If you are receiving this message, simply enter your email address to sign in or register if you are not. In order to display the B2B travel content that meets your business needs, we need to know who are and what are your business needs. ITR is free to our subscribers.
































Global tourism exceeds 1.5 billion travelers announces UN-Tourism
Qatar Airways offers reduced timetable to over 60 destinations
WTTC global tourism reached record economic impact of 11 trillion in 2025
Hands In, UATP join forces for airline multi-card payments
Overseas travelers to the United States declined by 2.5% in 2025