ABTA to “refocus” on member services
ABTA has undergone a management shake-up after head of policy and member services Stephen Alcock quit the association.
His resignation means that the six staff dealing with member services will now report to head of corporate affairs Keith Betton.
Mr Alcock will not be replaced, so Dennis Ashby, manager of the members’ information bureau, and one of his team will also report to Mr Betton.
Two staff working on policy issues will report to chief executive Ian Reynolds.
The changes will result in member services manager Victoria Poland overseeing a project which will see each ABTA member having an appointed staff contact within the members services team and a direct line for assistance.
Mr Reynolds said ABTA had know for some time that Mr Alcock had wanted to stand down this year.
He added: “With the start of a new year we are going to refocus to introduce a greater level of member contact. Keith Betton will manage the members services department and Victoria Poland will drive the project that will se ABTA proactively calling members to ensure they are getting the most from their membership.”
Report by Phil Davies
Phil Davies
Vegas’s Billion-Dollar Secrets – What They Don’t Want Tourists to Know
Visit Florida’s New CEO Bryan Griffin Shares His Vision for State Tourism with Graham
Chicago’s Tourism Renaissance: Graham Interviews Kristin Reynolds of Choose Chicago
Graham Talks with Cassandra McCauley of MMGY NextFactor About the Latest Industry Research
Destination International’s Andreas Weissenborn: Research, Advocacy, and Destination Impact
Graham and Don Welsh Discuss the Success of Destinations International’s Annual Conference
Graham and CEO Andre Kiwitz on Ventura Travel’s UK Move and Recruitment for the Role
Brett Laiken and Graham Discuss Florida’s Tourism Momentum and Global Appeal
Graham and Elliot Ferguson on Positioning DC as a Cultural and Inclusive Global Destination
Graham Talks to Fraser Last About His England-to-Ireland Trek for Mental Health Awareness
Kathy Nelson Tells Graham About the Honour of Hosting the World Cup and Kansas City’s Future
Graham McKenzie on Sir Richie Richardson’s Dual Passion for Golf and His Homeland, Antigua
ADS PRO 
Airbnb eyes a loyalty program but details remain under wraps
Airlines suspend Madagascar services following unrest and army revolt
Qatar Airways offers flexible payment options for European travellers
Air Mauritius reduces frequencies to Europe and Asia for the holiday season
Major rail disruptions around and in Berlin until early 2026