Agents still confused over ATOL reform changes
Travel agents are still confused about the implications of Flight Plus despite a huge education campaign on ATOL reform across the industry.
The CAA has just launched its new guide to ATOL reform which will be sent to thousands of agents so they can read up on the changes.
Our Mole poll found that three quarters of agents are still unsure, with more than 75% of agents saying they do not understand the implications of Flight Plus.
Insurer International Passenger Protection has already said travel agents are unaware they will be liable for the financial collapse of a supplier if they become new Flight Plus licence holders, see previous story.
Andy Cohen, head of ATOL at the CAA said the simple guide, which includes case studies, will really help staff get to grips with the way protection for holidays is changing.
Entitled ‘Improving holiday protection: your guide to how ATOL is changing’, the new guide covers the key changes to the scheme such as the introduction of Flight-Plus and the new ATOL certificate.
iBook and PDF versions are also available to download so agents can easily use the guide at their desk, at home or on the move.
Andy Cohen, Head of ATOL at the CAA said: "Everyone from senior management to counter staff needs to be aware of how the changes will affect their business, so we are working extremely hard to help the industry get ready for 30 April."
In addition to the guide, the CAA’s ATOL education campaign will also see CAA representatives speak at over 50 events in the coming months.
Diane
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