AirHelp reveals best and worst airlines of 2024
Air passenger rights organisation AirHelp has released the 2024 AirHelp Score for airlines.
The Score enables passengers to see, through the data, what treatment they can expect from airlines.
It highlights the best and worst airlines of 2024 with 109 airlines ranked for their punctuality, customer opinion, and claim processing.
AirHelp has ranked them based on data collected between 1 January and 31 October 2024.
It has added data from 36 more airlines this year compared to 2023.
Brussels Airways took the number one spot in the AirHelp Score for 2024 with an overall score of 8.12 and a high score of 8.7 for claim processing.
Qatar Airways, which claimed first place last year, is second with a score of 8.11, the airline ranked particularly high for customer opinion with a score of 8.9.
US airlines take the third and fourth spots with United Airlines and American Airlines both scoring 8.04.
Tunisair repeated its 2023 performance this year, once again ranking the worst airline with a score of 3.63.
It says Tunisair performed badly in claim processing with a score of just 0.2.
Buzz wasn’t far behind with an overall score of 4.45 and an even lower claim processing score of 0.1.
Nouvelair was the third worst airline with a score of 4.48 and an equally low claim processing score of 0.1.
In 2024, Virgin Atlantic fared best out of UK airlines in 30th position, with a score of 6.94 and a high customer opinion score of 8.8.
British Airways was 33rd, which is a significant improvement from its 82nd ranking in 2023.
British Airways received a high customer opinion score of 8.3, however, it still has a low claim processing score of 5.9.
EasyJet ranks 82nd with a score of 5.32, with a low claim processing score of 2.0.
Tomasz Pawliszyn, CEO of AirHelp, sai: “The 2024 AirHelp Score for airlines is designed to act as a snapshot of airline performance, evaluating each airline’s strengths and areas for improvement.”
“There is always scope for airlines to improve, using the score to help guide them. At AirHelp, we support passengers in understanding their air travel rights and help them receive the compensation they may be entitled to.”
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