Airlines “making it difficult for people to get their money backâ€
Sunday, 04 May, 2010
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Airlines “tuck away” on their websites information to help passengers claim money back for flight disruption, according to a watchdog.
A survey of carrier websites by the Air Transport Users Council in the wake of the volcanic ash crisis found details of how people can be reimbursed for flight cancellations could be difficult to find or not there at all.
The AUC called on carriers to provide links from the home pages of their websites to information on how to claim money back.
“We found that with many airlines websites, instructions on how passengers can go about claiming their expenses, and also on how to get a refund of a ticket if they did not travel, are either tucked away in a section of the site that can be difficult to find or are not there at all,” a spokesman said.
“We are pleased that most airlines have now committed to reimbursing the out of pocket expenses of passengers whilst they were waiting to get home.
“But passengers need to know how to go about getting their money back.
“We, therefore, call on airlines, as a matter of urgency, to provide a link to information on how to claim their money back from home pages of their websites.”
by Phil Davies
Phil Davies
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