Airlines fined for consumer protection violations
A trio of airlines have been slapped with six-figure fines for violating various consumer protection rules.
The U.S. Transportation Department fined Frontier Airlines $400,000 for violating oversales and disability rules.
According to the DOT Frontier ‘failed to seek volunteers before bumping passengers involuntarily, failed to provide bumped passengers the required written notice describing their rights, and failed to provide proper compensation in a timely manner.’
The airlines responded by saying it has ‘taken steps including, introducing a new reporting system.’
American Airlines was fined $250,000 for failing to process refunds to passengers in a timely manner, and Delta Air Lines has to pay $200,000 for failing to report all baggage claims between 2012 and 2015.
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Editor for TravelMole North America and Asia pacific regions. Ray is a highly experienced (15+ years) skilled journalist and editor predominantly in travel, hospitality and lifestyle working with a huge number of major market-leading brands. He has also cover in-depth news, interviews and features in general business, finance, tech and geopolitical issues for a select few major news outlets and publishers.
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