Airlines offer full refunds for Indonesia bookings
Airlines have removed cancellation fees for customers who want to cancel bookings to Indonesia, following a terrorist attack on a night-club in the Balinese resort of Kuta on Saturday night.
Clients booked with Garuda Indonesia, who want to cancel flights booked to Indonesia up to the end of the month, will receive a full refund without a cancellation fee. Passengers with bookings beyond the end of the month will have to pay normal cancellation fees, but a spokesperson said this could change depending on how the situation in Bali develops.
Garuda customers will also be given the option of terminating their flight at the stopover point, Bangkok. If passengers decide to take this option, they will be given a refund for the last part of the journey. The spokesperson said that Garuda was looking to offer extra flights out of Bali to get holidaymakers home, but it was a question of securing slots at Gatwick.
Qantas has put on extra flights to get Australian holidaymakers in Bali back home. Qantas chief executive Geoff Dixon said the carrier had moved aircraft from other international operations and domestic operations to provide additional Bali services. He said: “These additional Bali services may disrupt some of our other schedules. We are sure any inconvenienced passengers will understand”.
He added that Qantas customers would not pay a penalty if they wanted to amend, defer or cancel their travel plans to Bali or Indonesia. Royal Brunei, Malaysia Airlines and Thai Airways are also offering a full refund without cancellation fee for flights booked to Indonesia. Cathay Pacific is offering a full refund for flights to Jakarta and Bali, but passengers who want to cancel flights booked to the other Indonesian destination, Surabaya, will have to pay cancellation fees.
The Foreign and Commonwealth Office is advising against non-essential travel to Bali or the rest of Indonesia for the time being. For advice and information call the help line on 020 7008 0000.
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