Angel to combat issue of liability
Sunday, 23 Nov, 2009
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A new TTA Worldchoice software package is designed to help members understand, manage and insure against the risks of booking non-packaged travel arrangements.
Managing director Simon Hargreaves, introducing the Angel system, said: “This whole issue of liability is a major headache for all travel agents.
“We want our members to be able to focus on satisfying their customers’ needs with confidence rather than being left confused and worried by regulations that are complicated.
“This is the first software of its kind to be made available in the travel industry and is the kind of solution that we will continue to develop for our members.”
Hargreaves added: “It is a huge worry for any travel agent that they know whether or not a holiday arrangement needs to be covered by an ATOL.
“Angel will automatically indicate if a booking should be covered by an ATOL.”
The Angel system aims to automatically:
• monitor financial exposure by a supplier
• alert by email when a supplier’s pre-set level of exposure is reached
• provide a link to purchase supplier failure cover
• provide instant management information on financial exposure with all suppliers
• cross reference to each agent’s office administration system
For TTA Worldchoice members with a Small Business ATOL, Angel will additionally:
• advise if the booking should be covered under the Small Business ATOL
• produce customer ATOL terms and conditions personalised with the agency’s details
• calculate the figures required for the member’s annual ATOL return
• monitor ATOL passenger numbers and alert by email when these are approaching the SBA 500 passenger limit
The software has been developed exclusively for the consortium’s members and will be provided free of charge.
by Phil Davies
Phil Davies
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