ASTA calls for more consumer protection for overbooked flights

Monday, 14 Apr, 2017 0

The American Society of Travel Agents has joined the chorus advocating change to the practice of airline overbooking.

ASTA wants to see more passenger protection over the controversial issue which came to a head following last weekend’s ‘disturbing incident’ with United Airlines.

"We believe the rights of the traveling public and airline passenger protection must be at the forefront of any regulatory system governing the airline industry," said ASTA President and CEO Zane Kerby in a release.

"While ASTA has supported past initiatives to protect consumers and increase airline competition in Congress and at the U.S. Department of Transportation (DOT), this disturbing incident should tell us loud and clear that more needs to be done.

David Dao was forcibly dragged off a United flight in Chicago causing international uproar.

"We are heartened that DOT is reviewing the particulars of the situation, and believe that it should be a catalyst for both the Department and Congress to take the necessary steps to beef up passenger rights. Indeed, with the Federal Aviation Administration reauthorization bill coming up for renewal, now is the time to act," Kerby added.

"Issues we believe should be on the table include increased protections for overbooked and bumped passengers, a review of the impacts of airline consolidation, transparency in airline pricing including ancillary fees and airline immunity from state consumer protection laws."

Calls for reform to United’s policy and the issue of overbooking seats in general has come thick and fast from several groups.

The Business Travel Coalition and the National Consumer League were both critical of United’s role in the damaging incident and NJ Gov. Chris Christie called for a federal ban on overbooking flights.

TravelMole Editorial Team

Editor for TravelMole North America and Asia pacific regions. Ray is a highly experienced (15+ years) skilled journalist and editor predominantly in travel, hospitality and lifestyle working with a huge number of major market-leading brands. He has also cover in-depth news, interviews and features in general business, finance, tech and geopolitical issues for a select few major news outlets and publishers.