BA accused of favouritism over strike compensation
But carrier says many claims are still being processed
British Airways is today being accused of favouritism after it emerged that 67,000 customers are still to receive compensation for last month’s strike, while the carrier’s Executive Club members have all been offered refunds and flight vouchers.
A report in the Daily Mail suggests that the 17,000 members of the Executive Club have been contacted by the airline, which has offered them “vouchers, free frequent-flyer miles, and refunds for expenses”. At the same time, the newspaper reports, just 3,000 of the 70,000 affected by the action have received anything – and that was only after they contacted the carrier themselves.
BA reportedly told the Mail that many passengers cannot be traced because they booked through travel agents; the newspaper quotes a spokesman thus: “This is not a class issue – to say we are not dealing with claims is not fair. A lot are still being processed.”
Brenda Wall, of the watchdog Holiday Watch, told the Mail’s reporter Darren Behar: “BA should have been handing out compensation forms during the strike. Even if BA did not have details of the passengers it should have asked travel agents to contact them.”
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