BA blames ‘complexities’ for delay in returning bags to owners
British Airways is continuing to ‘work around the clock’ to reunite some customers with their bags following problems at Heathrow.
Some holidaymakers who flew out of Heathrow on British Airways’ flights on August 8 were still waiting for their luggage to arrive over the weekend following the third breakdown of the baggage sorting system this summer.
Thousands of passengers were forced to fly without their bags in early August when a power failure knocked out the baggage sorting system in Terminal 5. In late June, an ‘intermittent’ problem with Heathrow’s baggage system also meant passengers had to fly without their luggage.
BA has not said what is causing the repeated problems to the baggage system at Heathrow, but it said: "We have already reunited many customers with their delayed bags and will continue to work around the clock.
"Due to complexities in certain countries surrounding the way in which delayed bags are processed, regrettably it may take a number of days for some customers to be reunited with their bags."
Passengers who flew out of Heathrow T3 and T5 are believed to have been affected. TravelMole spoke to one teenager who had travelled to Hungary with friends for a week’s holiday last Saturday who waited four days for his rucksack to arrive in Budapest, and a family who flew to the US told TravelMole they had missed a connecting flight while waiting for their suitcases to be flown out to them on separate flights.
Lisa
Lisa joined Travel Weekly nearly 25 years ago as technology reporter and then sailed around the world for a couple of years as cruise correspondent, before becoming deputy editor. Now freelance, Lisa writes for various print and web publications, edits Corporate Traveller’s client magazine, Gateway, and works on the acclaimed Remembering Wildlife series of photography books, which raise awareness of nature’s most at-risk species and helps to fund their protection.
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