BA’s GBP80 voucher offer condemned
But carrier sticks with its decision to make goodwill gesture
Newspapers, travel agents and holidaymakers have roundly condemned British Airways’ decision to give £80 worth of flight vouchers to those caught up in last month’s chaos.
As reported, close on 100,000 passengers experienced delays at Heathrow Airport and elsewhere after check-in staff staged a wildcat strike. If everyone affected by the strike were to use the vouchers, the carrier would be hit to the tune of £8 million, but according to the Daily Mail, only 20,000 are likely to use the vouchers.
James Fremantle, of the Air Transport Users’ Council, reportedly told the newspaper that while BA deserved some praise for issuing the vouchers, he criticised the decision to make a fixed pay-out. He said: “If the delay was two or three hours you would be delighted with £80 but if you were waiting three days you would be very disappointed. We think a sliding scale would be much fairer.”
One traveller reportedly told the Mail: “I am spitting mad – the £80 offer is insulting. A voucher would be useless – you can only use it with BA and the chances are I will never fly with BA again.”
A spokesman for BA said: “This is a goodwill gesture – we have made some apologies and we just want to put some money behind that.”
Vegas’s Billion-Dollar Secrets – What They Don’t Want Tourists to Know
Visit Florida’s New CEO Bryan Griffin Shares His Vision for State Tourism with Graham
Chicago’s Tourism Renaissance: Graham Interviews Kristin Reynolds of Choose Chicago
Graham Talks with Cassandra McCauley of MMGY NextFactor About the Latest Industry Research
Destination International’s Andreas Weissenborn: Research, Advocacy, and Destination Impact
Graham and Don Welsh Discuss the Success of Destinations International’s Annual Conference
Graham and CEO Andre Kiwitz on Ventura Travel’s UK Move and Recruitment for the Role
Brett Laiken and Graham Discuss Florida’s Tourism Momentum and Global Appeal
Graham and Elliot Ferguson on Positioning DC as a Cultural and Inclusive Global Destination
Graham Talks to Fraser Last About His England-to-Ireland Trek for Mental Health Awareness
Kathy Nelson Tells Graham About the Honour of Hosting the World Cup and Kansas City’s Future
Graham McKenzie on Sir Richie Richardson’s Dual Passion for Golf and His Homeland, Antigua
ADS PRO 
Airbnb eyes a loyalty program but details remain under wraps
Airlines suspend Madagascar services following unrest and army revolt
Qatar Airways offers flexible payment options for European travellers
Air Mauritius reduces frequencies to Europe and Asia for the holiday season
Major rail disruptions around and in Berlin until early 2026