BA’s head of customer experience has left
British Airways’ director of customer experience Troy Warfield has left the airline, it was confirmed this week.
Warfield was hired only 18 months ago as part of a rejig of the airline’s marketing team.
He was responsible for all customer relations, product development and partnership activity, as well as for more than 14,000 cabin crew.
The airline said Warfield, who was on BA’s executive board, will be replaced ‘in due course’.
BA, which is dealing with the aftermath of a computer meltdown that left thousands of passengers stranded around the world, is also facing the threat of strike action by its cabin crew next month.
Linsey McNeill
Editor Linsey McNeill has been writing about travel for more than three decades. Bylines include The Times, Telegraph, Observer, Guardian and Which? plus the South China Morning Post. She also shares insider tips on thetraveljournalist.co.uk
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