Being nicer to customers pays off for Ryanair
Ryanair’s new charm offensive appears to be working as latest figures released by the airline show its traffic leapt 16% last month, compared with April 2014.
Traffic for the 12 month period was up 12% to a total of 91.8 million passengers.
The airline carried 1.2 million more passengers last month than in April 2014, which it said was due to lower fares, stronger forward bookings ‘and the continuing success of our "Always Getting Better" customer experience improvement programme’.
Load factors were up from 84% to 91% last month.
Linsey McNeill
Editor Linsey McNeill has been writing about travel for more than three decades. Bylines include The Times, Telegraph, Observer, Guardian and Which? plus the South China Morning Post. She also shares insider tips on thetraveljournalist.co.uk
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