Border Force denies ‘relaxing’ e-gates to reduce queues
Airport security is again under fire over claims that electronic gates have been watered down to reduce queues.
According to the Sunday Times, Lucy Moreton, deputy general secretary of the Immigration Service Union said staff has told her calibration machines had been altered at ‘peak times to minimise queuing’.
The Border Force has denied the claims but John Vine, chief inspector of the UK Border Agency has previously raised similar concerns and has called for an investigation into whether security is adequate.
One alleged incident saw a woman pass through the machines despite presenting her husband’s passport by accident.
The Border Force told the Sunday Times that the e-gates had never been ‘tuned down’.
It said the threshold to confirm a match between a passenger’s face and the passport photo has only ever been increased on security grounds.
The e-gates were introduced four years ago and operate in nine airports to reduce immigration queues and allow passengers to pass if there are enough likenesses to their digital photograph in the passport ‘chip’. The number of similarities needed can be altered.
Diane
Have your say Cancel reply
Subscribe/Login to Travel Mole Newsletter
Travel Mole Newsletter is a subscriber only travel trade news publication. If you are receiving this message, simply enter your email address to sign in or register if you are not. In order to display the B2B travel content that meets your business needs, we need to know who are and what are your business needs. ITR is free to our subscribers.

































CCS Insight: eSIMs ready to take the travel world by storm
Germany new European Entry/Exit System limited to a single airport on October 12, 2025
Airlines suspend Madagascar services following unrest and army revolt
Qatar Airways offers flexible payment options for European travellers
Air Mauritius reduces frequencies to Europe and Asia for the holiday season