Cancelled flights and mishandled baggage at record lows
Sunday, 19 Jan, 2017
0
US airlines enjoyed their best month ever in November for cancelled flights and mishandled baggage.
The Transportation Department reported just 0.29% of scheduled domestic flights were cancelled which bettered the record low of 0.33% in September.
Delta with zero cancelations, Alaska Airlines and Frontier had the lowest rate of US airlines while ExpressJet Airlines was the highest with 0.9% canceled.
Airlines were also more punctual although not at record levels.
On-time arrival rate across the industry was an average 86.5%, with both Hawaiian Airlines and Delta leading the way with rates above 91%.
There were 2.02 instances of mishandled bags per 1,000 passengers in November which was the lowest since 1987 when it began compiling the data.
The Air Travel Consumer Report also said customer complaints were down year over year regarding airline service.
The 1,020 complaints recorded represented a reduction of nearly 22% from a year ago.
TravelMole Editorial Team
Editor for TravelMole North America and Asia pacific regions. Ray is a highly experienced (15+ years) skilled journalist and editor predominantly in travel, hospitality and lifestyle working with a huge number of major market-leading brands. He has also cover in-depth news, interviews and features in general business, finance, tech and geopolitical issues for a select few major news outlets and publishers.
Vegas’s Billion-Dollar Secrets – What They Don’t Want Tourists to Know
Visit Florida’s New CEO Bryan Griffin Shares His Vision for State Tourism with Graham
Chicago’s Tourism Renaissance: Graham Interviews Kristin Reynolds of Choose Chicago
Graham Talks with Cassandra McCauley of MMGY NextFactor About the Latest Industry Research
Destination International’s Andreas Weissenborn: Research, Advocacy, and Destination Impact
Graham and Don Welsh Discuss the Success of Destinations International’s Annual Conference
Graham and CEO Andre Kiwitz on Ventura Travel’s UK Move and Recruitment for the Role
Brett Laiken and Graham Discuss Florida’s Tourism Momentum and Global Appeal
Graham and Elliot Ferguson on Positioning DC as a Cultural and Inclusive Global Destination
Graham Talks to Fraser Last About His England-to-Ireland Trek for Mental Health Awareness
Kathy Nelson Tells Graham About the Honour of Hosting the World Cup and Kansas City’s Future
Graham McKenzie on Sir Richie Richardson’s Dual Passion for Golf and His Homeland, Antigua
ADS PRO 
Clearing CSS/JS assets' cache... Please wait until this notice disappears...
Updating... Please wait...
France prepares for a massive strike across all transports on September 18
Turkish tourism stalls due to soaring prices for accommodation and food
CCS Insight: eSIMs ready to take the travel world by storm
Germany new European Entry/Exit System limited to a single airport on October 12, 2025
Airlines suspend Madagascar services following unrest and army revolt