Carnival compensates passengers for ‘construction site’
Carnival Cruise Line has handed out compensation for annoyed passengers who complained of being in a ‘construction site’ during a recent cruise.
The line gave Carnival Glory passengers a 25% refund of their cruise fare and a 50% credit for a future cruise after a stream of complaints with the line apologising for not giving advanced warning.
Ahead of dry dock refurbishment which began at the weekend, Carnival took the forward pool, whirlpool and water slide out of service.
The dry dock work will see the installation of a new WaterWorks experience.
"We just paid full price for an incomplete ship in a construction zone," disgruntled passenger Varis Ozols told local media
A statement from Carnival said: "We sincerely apologise to our guests who had their vacation experience disrupted by the refurbishment work occurring on board Carnival Glory. We clearly underestimated the impact this work would have on their cruise experience and, in hindsight, should have advised guests in advance that the water slide and pool would be closed during their cruise.
"While we have done this same refurbishment work on other ships without issue, we did not fully appreciate the impact the mid-ship location of the water park would have on our guests. We very much regret the inconvenience our guests experienced and are very sorry we let them down."
Carnival also said this work will not be completed in time for the first post-dry dock cruise and will compensate customers with $200 per cabin credit.
Customers may instead move to another cruise or claim a full refund, Carnival’s president Christine Duffy said in an email addressed to customers.
Bev
Editor in chief Bev Fearis has been a travel journalist for 25 years. She started her career at Travel Weekly, where she became deputy news editor, before joining Business Traveller as deputy editor and launching the magazine’s website. She has also written travel features, news and expert comment for the Guardian, Observer, Times, Telegraph, Boundless and other consumer titles and was named one of the top 50 UK travel journalists by the Press Gazette.
Vegas’s Billion-Dollar Secrets – What They Don’t Want Tourists to Know
Visit Florida’s New CEO Bryan Griffin Shares His Vision for State Tourism with Graham
Chicago’s Tourism Renaissance: Graham Interviews Kristin Reynolds of Choose Chicago
Graham Talks with Cassandra McCauley of MMGY NextFactor About the Latest Industry Research
Destination International’s Andreas Weissenborn: Research, Advocacy, and Destination Impact
Graham and Don Welsh Discuss the Success of Destinations International’s Annual Conference
Graham and CEO Andre Kiwitz on Ventura Travel’s UK Move and Recruitment for the Role
Brett Laiken and Graham Discuss Florida’s Tourism Momentum and Global Appeal
Graham and Elliot Ferguson on Positioning DC as a Cultural and Inclusive Global Destination
Graham Talks to Fraser Last About His England-to-Ireland Trek for Mental Health Awareness
Kathy Nelson Tells Graham About the Honour of Hosting the World Cup and Kansas City’s Future
Graham McKenzie on Sir Richie Richardson’s Dual Passion for Golf and His Homeland, Antigua
ADS PRO 
TAP Air Portugal to operate 29 flights due to strike on December 11
Qatar Airways offers flexible payment options for European travellers
Airlines suspend Madagascar services following unrest and army revolt
Air Mauritius reduces frequencies to Europe and Asia for the holiday season
Major rail disruptions around and in Berlin until early 2026