Colorado AG calls for federal investigation of Frontier Airlines
Colorado’s Attorney General is pushing for a federal investigation into Denver based Frontier Airlines.
AG Phil Weiser says his office has fielded more than 100 complaints about the airlines handling of customer service issues during the Covid-19 pandemic.
It is more than any other company during the pandemic, Weiser says.
He wrote to US Department of Transportation Secretary Elaine Chao to investigate the airline’s ‘deceptive’ practices.
"My office has reason to believe Frontier violated federal law and USDOT regulations by engaging in various practices that cause consumers financial and psychological harm and meet the USDOT’s criteria for being ‘unfair’ or ‘deceptive,’" Weiser wrote in the letter.
Weiser says Frontier issued flight credits for cancelled flights but they had to be used within just 90 days of the cancellation.
"Frontier’s policies and practices prevented many complainants from redeeming the full value of their flight credits and vouchers, and, in some instances, from redeeming any value at all."
He said the most common complaints were a failure to promptly refund customers and provide a customer service system that adequately resolved flight-change isues within a reasonable period of time.
The airline responded and denies the claims.
It has ‘acted in good faith to care for our passengers compassionately and fairly,’ said spokesperson Jennifer de la Cruz.
"At all times we have remained in full compliance with DOT rules and regulations governing flight changes, cancellations and refunds."
Written by Ray Montgomery, US editor
TravelMole Editorial Team
Editor for TravelMole North America and Asia pacific regions. Ray is a highly experienced (15+ years) skilled journalist and editor predominantly in travel, hospitality and lifestyle working with a huge number of major market-leading brands. He has also cover in-depth news, interviews and features in general business, finance, tech and geopolitical issues for a select few major news outlets and publishers.
Vegas’s Billion-Dollar Secrets – What They Don’t Want Tourists to Know
Visit Florida’s New CEO Bryan Griffin Shares His Vision for State Tourism with Graham
Chicago’s Tourism Renaissance: Graham Interviews Kristin Reynolds of Choose Chicago
Graham Talks with Cassandra McCauley of MMGY NextFactor About the Latest Industry Research
Destination International’s Andreas Weissenborn: Research, Advocacy, and Destination Impact
Graham and Don Welsh Discuss the Success of Destinations International’s Annual Conference
Graham and CEO Andre Kiwitz on Ventura Travel’s UK Move and Recruitment for the Role
Brett Laiken and Graham Discuss Florida’s Tourism Momentum and Global Appeal
Graham and Elliot Ferguson on Positioning DC as a Cultural and Inclusive Global Destination
Graham Talks to Fraser Last About His England-to-Ireland Trek for Mental Health Awareness
Kathy Nelson Tells Graham About the Honour of Hosting the World Cup and Kansas City’s Future
Graham McKenzie on Sir Richie Richardson’s Dual Passion for Golf and His Homeland, Antigua
ADS PRO 
France prepares for a massive strike across all transports on September 18
Turkish tourism stalls due to soaring prices for accommodation and food
CCS Insight: eSIMs ready to take the travel world by storm
Germany new European Entry/Exit System limited to a single airport on October 12, 2025
Airlines suspend Madagascar services following unrest and army revolt