Consumer watchdog underwhelmed by plan to solve flight disruption
Which? responded to the government’s latest plan to address the disruption at airports by again calling for stronger CAA powers to fine airlines
The 22-point plan aims to tackle the disruption that has caused months of airport chaos.
Announcing the plan, Transport Secretary Grant Shapps said there is ‘no excuse for widespread disruption’ and holidaymakers deserve certainty.
The action plan includes a number measures such as s a slot rule amnesty on and allowing new aviation workers to begin training before clearing mandatory security checks.
The new passenger charter will be soon published setting out passengers’ rights and what they can expect from airports and airlines.
“Many passengers will understandably be concerned that this plan may not be enough to prevent a summer of travel disruption,” says Rocio Concha, Which? Director of Policy and Advocacy.
“Passengers have been treated appallingly during recent months. The government and aviation regulator must show they can get a grip on this situation.”
“The government should give the CAA powers to fine airlines directly when they flout the law, and drop plans to cut passenger compensation for delayed and cancelled domestic flights.”
The plan says summer schedules must be constantly reviewed to ensure airlines can deliver on their promises.
Disabled passengers must be given the assistance they need at airports, and passengers must be quickly informed of their consumer rights.
It includes prompt compensation handling.