Cosmos customers to ‘FaceTime’ their reps

Thursday, 05 Jun, 2014 0

Cosmos is offering holidaymakers the option to ‘FaceTime’ their holiday rep rather than meeting them at set times of the days.

Following months of customer research, the tour operator said it as enhancing its Cosmos Concierge service by completely overhauling the traditional ‘ holiday rep’ role.

Its overseas teams will now be available 24 hours a day and, using the latest tablet technology, they can be contacted through the customer’s preferred method, be it social media, FaceTime, Skype, Tango, email or a traditional phone call.

This will be available from the time of booking until holidaymakers return from their holidays.

As with other operators, Cosmos is also re-introducing the airport rep – putting uniformed staff at a wide range of resort airports to ease stress on arrival.

Phil Boggon, Cosmos’ managing director, said: "More than 20% of customers have been using the existing Cosmos Concierge service since it was launched in summer 2013 and we expect that figure to rise sharply this summer with the introduction of our enhanced customer offering."



 

profileimage

Diane



Most Read

Vegas’s Billion-Dollar Secrets – What They Don’t Want Tourists to Know

Visit Florida’s New CEO Bryan Griffin Shares His Vision for State Tourism with Graham

Chicago’s Tourism Renaissance: Graham Interviews Kristin Reynolds of Choose Chicago

Graham Talks with Cassandra McCauley of MMGY NextFactor About the Latest Industry Research

Destination International’s Andreas Weissenborn: Research, Advocacy, and Destination Impact

Graham and Don Welsh Discuss the Success of Destinations International’s Annual Conference

Graham and CEO Andre Kiwitz on Ventura Travel’s UK Move and Recruitment for the Role

Brett Laiken and Graham Discuss Florida’s Tourism Momentum and Global Appeal

Graham and Elliot Ferguson on Positioning DC as a Cultural and Inclusive Global Destination

Graham Talks to Fraser Last About His England-to-Ireland Trek for Mental Health Awareness

Kathy Nelson Tells Graham About the Honour of Hosting the World Cup and Kansas City’s Future

Graham McKenzie on Sir Richie Richardson’s Dual Passion for Golf and His Homeland, Antigua
TRAINING & COMPETITION
Skip to toolbar
Clearing CSS/JS assets' cache... Please wait until this notice disappears...
Updating... Please wait...