Court approves $100 million fine for Qantas’ ‘ghost flights’ scandal
A federal court has approved a $100 million fine imposed on Qantas for the ‘ghost flights’ scam,
The airline must pay $100 million as a penalty for knowingly selling tickets for flights they airline knew it wouldn’t operate.
In addition, Qantas must compensate customers with $20 million under the settlement terms agreed with the Australian Competition and Consumer Commission (ACCC).
It brings an end to a case which has severely damaged the airline’s reputation.
Qantas agreed to compensate over 85,000 customers.
Customers will be paid $225 for domestic flights they booked and those with international flight bookings will get $450 in compensation.
Qantas’ legal rep Ruth Higgins said: “Qantas is sorry that it engaged in the conduct it has admitted in this proceeding.”
The end of the case is ‘another important step forward’ to restore confidence in the airline, said CEO Vanessa Hudson
“We recognize Qantas let down customers and fell short of our own standards,” she said.
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Editor for TravelMole North America and Asia pacific regions. Ray is a highly experienced (15+ years) skilled journalist and editor predominantly in travel, hospitality and lifestyle working with a huge number of major market-leading brands. He has also cover in-depth news, interviews and features in general business, finance, tech and geopolitical issues for a select few major news outlets and publishers.
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