DOT slaps Delta for breaking the bumping rules
Rolling into a summer of crowded skies and overbooked flights, the U.S. Department of Transportation (DOT) has stood up for customers by slapping Delta Air Lines for violating federal regulations regarding bumping travelers.
The DOT fined Delta $750,000 and ordered the airline to cease and desist further violations.
Under DOT regulations, airlines must offer to pay volunteers to give up their seats and can only bump passengers if no one steps up.
Passengers also are entitled to a written statement describing their rights and explaining the process the airline uses to choose whom to bump.
In most cases, passengers bumped involuntarily are entitled to cash compensation of up to $1,300, depending on the value of their tickets and the length of time they are delayed.
The DOT said Delta can use up to $425,000 of the penalty to buy electronic tablets to record consumers’ decisions on whether they agreed to leave a flight and accept compensation, and to train Delta personnel on how to use the tablets.
Cheryl
Vegas’s Billion-Dollar Secrets – What They Don’t Want Tourists to Know
Visit Florida’s New CEO Bryan Griffin Shares His Vision for State Tourism with Graham
Chicago’s Tourism Renaissance: Graham Interviews Kristin Reynolds of Choose Chicago
Graham Talks with Cassandra McCauley of MMGY NextFactor About the Latest Industry Research
Destination International’s Andreas Weissenborn: Research, Advocacy, and Destination Impact
Graham and Don Welsh Discuss the Success of Destinations International’s Annual Conference
Graham and CEO Andre Kiwitz on Ventura Travel’s UK Move and Recruitment for the Role
Brett Laiken and Graham Discuss Florida’s Tourism Momentum and Global Appeal
Graham and Elliot Ferguson on Positioning DC as a Cultural and Inclusive Global Destination
Graham Talks to Fraser Last About His England-to-Ireland Trek for Mental Health Awareness
Kathy Nelson Tells Graham About the Honour of Hosting the World Cup and Kansas City’s Future
Graham McKenzie on Sir Richie Richardson’s Dual Passion for Golf and His Homeland, Antigua
ADS PRO 
Phocuswright reveals the world's largest travel markets in volume in 2025
Higher departure tax and visa cost, e-arrival card: Japan unleashes the fiscal weapon against tourists
Cyclone in Sri Lanka had limited effect on tourism in contrary to media reports
Singapore to forbid entry to undesirable travelers with new no-boarding directive
Euromonitor International unveils world’s top 100 city destinations for 2025