EasyJet apologises for pilot’s threat to remove passenger for mask violation
EasyJet has apologised to a passenger with asthma after the pilot threatened to remove him from a flight from Jersey for refusing to wear a face mask.
The pilot told ‘Nick’ that the exemption card he’d printed off a government website wasn’t valid.
However, the government website clearly states that passengers who have health reasons for not wearing a face covering should not be routinely asked to give any evidence of this.
It says: "No person needs to seek advice or request a letter from a medical professional about their reason for not wearing a face covering.
"Some people may feel more comfortable showing something that says they do not have to wear a face covering. This could be in the form of an exemption card, badge or even a home-made sign.
"This is a personal choice and is not necessary in law."
In a statement to the BBC, easyJet said: "We have recently updated our policies in line with recent UK government guidance so that as well as a medical certificate, customers can alternatively provide a relevant document from a government website or lanyard.
"We are sorry that this new policy was not recognised by the crew on this occasion."
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Linsey McNeill
Editor Linsey McNeill has been writing about travel for more than three decades. Bylines include The Times, Telegraph, Observer, Guardian and Which? plus the South China Morning Post. She also shares insider tips on thetraveljournalist.co.uk
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