EasyJet Holidays extends refund policy in move to restore consumer confidence
EasyJet Holidays has extended its cancellation options as it attempts to shore up consumer confidence over the winter season and ‘adapt to a new reality’.
The move comes as an easyJet survey of 2,028 Britons found less than a quarter are prepared to travel abroad over the next three months.
The figure rises to 37% at the start of 2021, with two in five willing to quarantine on their return if it means escaping the dark winter months.
The report, ‘Taking the Temperature: Consumer holiday trends in 2020 and beyond’, also found more than 50% would only be willing to travel if there was greater financial protection should circumstances change.
EasyJet Holidays customer director Matt Callaghan said: "Consumer confidence in booking a holiday abroad has taken a huge hit this year and travellers have different priorities so at easyJet holidays we know, given the restrictions continue to change, we must adapt to this new reality.
"That’s why we’re launching our new Protection Promise, setting a benchmark for customer flexibility in the industry and encouraging travellers to book their holidays with the reassurance that if things change they are protected."
He stressed it was not a short-term move, but a ‘fundamental change to what customers can expect whenever they book with easyJet holidays’.
Under the policy, customers who wish to cancel up to 28 days before departure will receive a full refund, including their deposit in credit, while changes can be made within the same timeframe at no cost.
Payment can also be made in instalments with the balance due 28 days before travel.
Elsewhere in the survey, four in 10 said they proactively look for destinations that have a low rate of Covid infection, while three in ten said they now prefer self-catering or self-contained holidays.
Vegas’s Billion-Dollar Secrets – What They Don’t Want Tourists to Know
Visit Florida’s New CEO Bryan Griffin Shares His Vision for State Tourism with Graham
Chicago’s Tourism Renaissance: Graham Interviews Kristin Reynolds of Choose Chicago
Graham Talks with Cassandra McCauley of MMGY NextFactor About the Latest Industry Research
Destination International’s Andreas Weissenborn: Research, Advocacy, and Destination Impact
Graham and Don Welsh Discuss the Success of Destinations International’s Annual Conference
Graham and CEO Andre Kiwitz on Ventura Travel’s UK Move and Recruitment for the Role
Brett Laiken and Graham Discuss Florida’s Tourism Momentum and Global Appeal
Graham and Elliot Ferguson on Positioning DC as a Cultural and Inclusive Global Destination
Graham Talks to Fraser Last About His England-to-Ireland Trek for Mental Health Awareness
Kathy Nelson Tells Graham About the Honour of Hosting the World Cup and Kansas City’s Future
Graham McKenzie on Sir Richie Richardson’s Dual Passion for Golf and His Homeland, Antigua
ADS PRO 
Phocuswright reveals the world's largest travel markets in volume in 2025
Cyclone in Sri Lanka had limited effect on tourism in contrary to media reports
Skyscanner reveals major travel trends 2026 at ITB Asia
Higher departure tax and visa cost, e-arrival card: Japan unleashes the fiscal weapon against tourists
In Italy, the Meloni government congratulates itself for its tourism achievements