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EasyJet holidays taps Travel Solutions Network to expand call to book offering
EasyJet holidays has teamed up with Travel Solutions Network (TSN) giving more customers the option of call to book.
Travel Solutions Network will recruit a team of homebased travel agents to service demand for the offering.
This enables TSN to adopt a staffing model aligned with call demand, which avoids unnecessary overhead expenses during low-demand periods.
Roy Stratford, easyJet holidays’ Head of Partnerships said: “Currently, customers can call us to book all holidays on our website.”
“We’re pleased to be partnering with TSN to offer even more booking support to our customers.”
The ‘virtual contact centre’ team operates on a 100% success-based model, compensating agents through commissions per booking instead of hourly wages, but with no cap on earnings.
TSN will use a combination of existing resources and a major new recruitment campaign launched over the next few weeks.
TSN’s Lindsey Winterburn said, “Through proactive scheduling based on anticipated demand, we minimise resource wastage and can extend cost-effective, risk-free solutions.”
“Good sellers will always be attracted to uncapped commissions and high volumes of quality leads from the easyJet holidays website.”
“The pre-Christmas season presents an opportune window for our recruitment efforts, as homeworkers are not tied to future commissions during this period.”
TravelMole Editorial Team
Editor for TravelMole North America and Asia pacific regions. Ray is a highly experienced (15+ years) skilled journalist and editor predominantly in travel, hospitality and lifestyle working with a huge number of major market-leading brands. He has also cover in-depth news, interviews and features in general business, finance, tech and geopolitical issues for a select few major news outlets and publishers.
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