Emirates apologises for ‘WTF’ email sent to passenger
Emirates has apologised to a passenger after she received an offensive message after seeking compensation from the airline.
Claire Finch, from Cheshire, applied for €600 in compensation after her Manchester-Dubai flight was delayed, according to a report in the Independent.
Her application was successful, but shortly after she received confirmation a second email arrived from the airline with the subject line "Wtf …".
The email continued: "… is she on about?!? If you’ve put it in the letter, what the fuk [sic] does she need to do!!!"
A third email arrived shortly afterwards, saying the sender ‘would like to recall the message, ‘Wtf…”.
Ms Finch complained to Emirates but only received an acknowledgement, and after four weeks of waiting for a proper reply she contacted The Independent.
Only after that did she received an apology letter from an Emirates executive.
"Naturally, I was most concerned to discover that you had inadvertently been copied on an inappropriate internal communication, which was unrelated to yourself or any other passenger," the letter said.
"Please be assured that we do not condone such actions and this is not indicative of our high standards and the image which Emirates wishes to portray. I can confirm that this matter has already been dealt with internally with the employee concerned."
Bev
Editor in chief Bev Fearis has been a travel journalist for 25 years. She started her career at Travel Weekly, where she became deputy news editor, before joining Business Traveller as deputy editor and launching the magazine’s website. She has also written travel features, news and expert comment for the Guardian, Observer, Times, Telegraph, Boundless and other consumer titles and was named one of the top 50 UK travel journalists by the Press Gazette.
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