Heathrow Airport boss bemoans ‘unacceptable’ hours-long border queues
Heathrow Airport CEO Emma Gilthorpe told MPs the wait for processing at border points is at an ‘unacceptable level’ with waits of up to six hours. Gilthorpe told the Home Affairs Select Committee ‘the level of complexity of the processes’ is causing huge bottlenecks.
Due to specific protocols, all of Heathrow’s self-service e-gates at passport control are currently closed. International arrivals must provide proof of a negative Covid test taken 72 hours before departure and a passenger form which contains details a hotel quarantine stay, or two test kits for at home quarantine.
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Editor for TravelMole North America and Asia pacific regions. Ray is a highly experienced (15+ years) skilled journalist and editor predominantly in travel, hospitality and lifestyle working with a huge number of major market-leading brands. He has also cover in-depth news, interviews and features in general business, finance, tech and geopolitical issues for a select few major news outlets and publishers.
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