Hotel check-in battle heating up

Sunday, 22 Mar, 2006 0

An increasingly heated issue within the hospitality industry: round-the-clock hotel check-in, check-out.

Consumer advocacy groups have stepped up calls for regulation that would force hotels to offer flexible check-in and check-out times. Alternatives include plans where guests sould be charged on a 24-hourly basis from the time of entering to the time of check-out.

But David McMillan, CEO of the International Hotel & Restaurant Association, argues the change would have an adverse impact on consumers.

He said any standard would lead to rate increases, not decreases.

“This is immediately obvious to any hotelier  —  but not obvious to consumer groups and standards organizations,” he said.

The International Organization for Standardization (ISO) is a leading proponent of the change.

Report by David Wilkening



 

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