Hotel giant standardises cancellation policy
In the wake of rivals Marriott and Hilton getting tougher with their room cancellation policies, Intercontinental Hotels Group has moved to clarify its own position.
IHG, which operates brands including Intercontinental, Holiday Inn, Crowne Plaza and Kimpton, will simplify the policy, which currently varies by brand and region.
It is moving to a standard 24-hour notice period for cancellations to be made.
This will take effect over the coming weeks for most of its portfolio.
“This new change will mean that the majority of the IHG estate will now operate under similar terms,” said an IHG spokesperson.
“The changes to IHG’s cancellation policy will provide our guests with greater consistency when managing their reservations and offer certainty for our owners.”
The new 24-hour cancellation policy will be rolled out in Europe this week, followed by the US in August.
Hotels in the rest of the world will follow in September, it said.
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Editor for TravelMole North America and Asia pacific regions. Ray is a highly experienced (15+ years) skilled journalist and editor predominantly in travel, hospitality and lifestyle working with a huge number of major market-leading brands. He has also cover in-depth news, interviews and features in general business, finance, tech and geopolitical issues for a select few major news outlets and publishers.
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