Jetstar chops 5000 budget tickets
A report in The Sydney Morning Herald sasy that five thousand Jetstar passengers are being told their budget-priced holidays to Malaysia are off.
The airline blames skyrocketing fuel prices for cancelling the heavily promoted, three-times-a-week Sydney to Kuala Lumpur service.
Staff are telephoning 5000 passengers who have booked for travel after the September cut-off date.
Many had taken up the $50 fare offer, which, with taxes, amounted to about $500 – about half the usual fare.
Jetstar spokeswoman Simone Pregellio said: “We had to make some tough decisions with the oil prices being what they are so, at the moment, we are doing our very, very best to accommodate our passengers.”
She said passengers had been offered the choice of a full refund, an alternative trip anywhere on the Jetstar network or a more convoluted trip to Kuala Lumpur via Singapore.
Christopher Zinn, from Choice, said: “People’s rights in flight are far less than they presume and that’s even when they paid full fare rather than buying a ticket on a special deal.â€
“The terms of carriage are not as generous as the airlines, with their beaming, friendly cabin staff, would have you believe.â€
“It is irrelevant what price people paid for a ticket – the airline should try to provide people with a trip as near as possible to the one they booked.”
A Report by The Mole from The Sydney Morning Herald
John Alwyn-Jones
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