KLM claims social media first
KLM Royal Dutch Airlines is offering round-the-clock customer service via LinkedIn.
Passengers with general and flight-related queries on topics such as seat reservations, rebooking a ticket or making arrangements for extra baggage are now able to contact the KLM team directly through the social media platform.
The airline already has over 70,000 followers on LinkedIn, who can keep up-to-date with business-focussed blogs and product information.
It claims it is the first airline to offer customer services on LinkedIn.
Martijn van der Zee, senior vice president e-commerce at Air France KLM, said: "LinkedIn falls in line with KLM’s strategy to be where our customers are. LinkedIn attracts business people worldwide, many of whom regularly travel by air, which makes it the ideal platform for KLM."
Customers can contact KLM in one of ten different languages: Dutch, English, German, Spanish, Portuguese, Italian, French, Norwegian, Russian and Japanese.
Lisa
Lisa joined Travel Weekly nearly 25 years ago as technology reporter and then sailed around the world for a couple of years as cruise correspondent, before becoming deputy editor. Now freelance, Lisa writes for various print and web publications, edits Corporate Traveller’s client magazine, Gateway, and works on the acclaimed Remembering Wildlife series of photography books, which raise awareness of nature’s most at-risk species and helps to fund their protection.
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