‘Live chat’ through travel websites
Website design and development specialist Netizen is reporting increased demand for its ‘Live Person’ technology.
The technology enables existing and potential customers to hold a live online chat with travel company consultancy staff.
The service allows customers to clarify information with the website directly in front of them or address any additional issues with an expert.
Live Person is particularly useful for companies offering complex holidays or for tailor-made product.
The technology is designed to increase agents’ efficiency and also convert more bookings online. Travel consultants can hold up to about seven chats with different customers simultaneously once they are up to speed with Live Person.
Netizen market development manager Fiona Canavan said: “Research shows that if people can’t find what they’re looking for then very quickly they leave the site. By offering an immediate and personal response, companies can offer the best of both worlds to online customers. Travel companies tell us it has resulted in increased bookings.”
The technology also offers a tracking system enabling travel companies to identify peaks and troughs in demand for Live Person so that staffing levels can be adjusted.
by Linda Fox
Phil Davies
Have your say Cancel reply
Subscribe/Login to Travel Mole Newsletter
Travel Mole Newsletter is a subscriber only travel trade news publication. If you are receiving this message, simply enter your email address to sign in or register if you are not. In order to display the B2B travel content that meets your business needs, we need to know who are and what are your business needs. ITR is free to our subscribers.
































Phocuswright reveals the world's largest travel markets in volume in 2025
Cyclone in Sri Lanka had limited effect on tourism in contrary to media reports
Higher departure tax and visa cost, e-arrival card: Japan unleashes the fiscal weapon against tourists
Singapore to forbid entry to undesirable travelers with new no-boarding directive
Euromonitor International unveils world’s top 100 city destinations for 2025