Lost your bags? Cheer up, things are improving
If you were one of the unfortunate airline passengers to have your luggage lost last year, you weren’t quite alone.
The 10th annual SITA Baggage Report found that the rate of mishandled bags in 2013 was 6.96 bags per thousand passengers.
This is just half the rate reported 10 years ago, despite a 65.6% increase in passenger numbers over the same time period.
Successful airline baggage delivery hit an all-time high in 2013, with the mishandling rate dropping more than 21% from 2012, according to air transport IT specialist, SITA.
In 2013, passengers reported 21.8 million mishandled bags. More than 81% of these were delayed bags, with baggage transfers between flights as the leading cause.
There was a significant improvement in Europe but baggage mishandling rates increased in the USA and Asia Pacific.
Francesco Violante, CEO, SITA, said: "The industry has joined together to tackle the problem of mishandled bags, and we have seen great results.
"There is still more work to do, but 2013 was the best year ever, showing the benefits of this collaboration."
Ian Jarrett
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