LTE flights remain suspended until end of November
LTE flights to Spain from Norwich International remain suspended until November 29.
The Spanish airline issued a statement earlier this month announcing the temporary suspension of its scheduled flights from Norwich, as well as charter operations from other airports.
“We had hoped LTE could quickly resume its flights but sadly the suspension will remain for the next month,” said Richard Jenner, managing director at Norwich International Airport.
“Despite repeated requests, the airport has received no information directly from LTE since last week so we have been unable to offer any further guidance to travellers.
“The information we have today has been sent to our in-house travel agency, Travel Norwich Airport, which is working hard to help its customers affected by the cancellations.
“We will endeavour to clarify the situation with LTE as soon as we can.â€
Travel agents who have made bookings for customers are currently receiving notification from LTE about the cancellations.
Passengers affected by the cancellations are advised to return to where they originally made their booking to find out about refunds and alternative arrangements.
Those who have flights as part of an ATOL-protected package should contact the tour operator with which they booked.
Passengers who booked directly with LTE should contact the airline.
A statement from LTE to travel agents today reads: “According to the EC Regulation No 261/2004 and our General Conditions, and our actual situation, you can request the refund of your ticket according to Article 11 of our General Conditions.â€
It asks affected passengers to send details of their reservations to this address for refunds:
LTE International Airways S.A.
Calle del Ter, 27 1º
Poligono Son Fuster
Palma de Mallorca
07009 ISLAS BALEARES
SPAIN
By Bev Fearis
Bev
Editor in chief Bev Fearis has been a travel journalist for 25 years. She started her career at Travel Weekly, where she became deputy news editor, before joining Business Traveller as deputy editor and launching the magazine’s website. She has also written travel features, news and expert comment for the Guardian, Observer, Times, Telegraph, Boundless and other consumer titles and was named one of the top 50 UK travel journalists by the Press Gazette.
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