Monarch finds new Gatwick ground handler
Monarch has appointed Airline Services to handle its ground services at London Gatwick.
The move comes after it terminated its contract with Swissport following a series of baggage handling delays at the London airport in July.
"This is a significant change to Monarch’s operations at Gatwick Airport and represents our commitment to customer service," said Michael Whitfield, head of procurement for Monarch Airlines.
"We understand that ground handling has an important impact on our customers’ experiences and we are mindful that high service levels need to come as standard across Monarch – which includes any interactions our customers may have with third party suppliers."
Swissport remains Monarch’s ground handler at Manchester and Leeds Bradford and also at some of its European bases.
The airline switched from Swissport to Menzies at Birmingham and London Luton in March.
Bev
Editor in chief Bev Fearis has been a travel journalist for 25 years. She started her career at Travel Weekly, where she became deputy news editor, before joining Business Traveller as deputy editor and launching the magazine’s website. She has also written travel features, news and expert comment for the Guardian, Observer, Times, Telegraph, Boundless and other consumer titles and was named one of the top 50 UK travel journalists by the Press Gazette.
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