Most US airlines flunk the test
Alaska Airlines: F. AirTran: F. American Airlines: F
When GetHuman released its grades for the call-center operations of many American companies, the airlines repeatedly received failing grades.
In fact, Continental Airlines, Delta, Midwest, Northwest, US Airways and United all got Fâs.
Spirit escaped failure by getting a C.
JetBlue and Southwest both performed better with a B.
âIf you discount the discount airlines (Southwest, JetBlue, AirTran) and the smaller carriers, the airline industry gets a big, fat F,â said Christopher Elliott in his newsletter Ellipses.
Earlier, TripAdvisor asked 6,000 travelers to name the worst airlines. The votes came in this way:
1. US Airways, including America West (407 votes) *
2. United Airlines (307 votes)
3. Delta Air Lines (305 votes)
4. Northwest Airlines (279 votes)
5. Southwest Airlines (276 votes)
6. American Airlines (229 votes)
7. Continental Airlines (191 votes)
âIn other words, if you want customer service, don’t call an airline,â added Mr. Elliott.
Report by David Wilkening
David
Have your say Cancel reply
Subscribe/Login to Travel Mole Newsletter
Travel Mole Newsletter is a subscriber only travel trade news publication. If you are receiving this message, simply enter your email address to sign in or register if you are not. In order to display the B2B travel content that meets your business needs, we need to know who are and what are your business needs. ITR is free to our subscribers.
































Global tourism exceeds 1.5 billion travelers announces UN-Tourism
Qatar Airways offers reduced timetable to over 60 destinations
WTTC global tourism reached record economic impact of 11 trillion in 2025
Hands In, UATP join forces for airline multi-card payments
Suspension of all regional trains in Catalonia following two new rail accidents in Spain