No frills airline: ‘Let the public decide’
Ryanair, rocked by allegations of security lapses, has further defended its image by publishing latest figures which it claims underlines its commitment to customer service.
Although on-time flights during January dipped from 93% last year to 89%, it said complaints per 1000 passengers had fallen from 0.51% to 0.32%. All complaints received were dealt with within seven days, the carrier said.
The number of baggage mislaid per 1000 passengers rose marginally from 0.69% to 0.8%.
Earlier, Ryanair said it “will let the travelling public decide” after the Dispatches documentary painted a damning behind-the-scene picture of the carrier.
“We will release 3 million free seats at midnight on our website at www.ryanair.com for travel during the months of February, March and April,” chief executive Michael O’Leary said.
“All passengers have to pay will be the airport taxes and charges. The airline is confident that the travelling public will continue to support and enjoy Ryanair’s service across Europe.”
Report by Steve Jones
Vegas’s Billion-Dollar Secrets – What They Don’t Want Tourists to Know
Visit Florida’s New CEO Bryan Griffin Shares His Vision for State Tourism with Graham
Chicago’s Tourism Renaissance: Graham Interviews Kristin Reynolds of Choose Chicago
Graham Talks with Cassandra McCauley of MMGY NextFactor About the Latest Industry Research
Destination International’s Andreas Weissenborn: Research, Advocacy, and Destination Impact
Graham and Don Welsh Discuss the Success of Destinations International’s Annual Conference
Graham and CEO Andre Kiwitz on Ventura Travel’s UK Move and Recruitment for the Role
Brett Laiken and Graham Discuss Florida’s Tourism Momentum and Global Appeal
Graham and Elliot Ferguson on Positioning DC as a Cultural and Inclusive Global Destination
Graham Talks to Fraser Last About His England-to-Ireland Trek for Mental Health Awareness
Kathy Nelson Tells Graham About the Honour of Hosting the World Cup and Kansas City’s Future
Graham McKenzie on Sir Richie Richardson’s Dual Passion for Golf and His Homeland, Antigua
ADS PRO 
France prepares for a massive strike across all transports on September 18
Turkish tourism stalls due to soaring prices for accommodation and food
CCS Insight: eSIMs ready to take the travel world by storm
Germany new European Entry/Exit System limited to a single airport on October 12, 2025
Airlines suspend Madagascar services following unrest and army revolt