No frills airline: ‘Let the public decide’
Ryanair, rocked by allegations of security lapses, has further defended its image by publishing latest figures which it claims underlines its commitment to customer service.
Although on-time flights during January dipped from 93% last year to 89%, it said complaints per 1000 passengers had fallen from 0.51% to 0.32%. All complaints received were dealt with within seven days, the carrier said.
The number of baggage mislaid per 1000 passengers rose marginally from 0.69% to 0.8%.
Earlier, Ryanair said it “will let the travelling public decide” after the Dispatches documentary painted a damning behind-the-scene picture of the carrier.
“We will release 3 million free seats at midnight on our website at www.ryanair.com for travel during the months of February, March and April,” chief executive Michael O’Leary said.
“All passengers have to pay will be the airport taxes and charges. The airline is confident that the travelling public will continue to support and enjoy Ryanair’s service across Europe.”
Report by Steve Jones
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