No phone calls on our flights, says Delta
Delta has confirmed it will not allow in-flight phone calls, even if a ban on mobile phone use is lifted.
Chief executive Richard Anderson issued a memo to Delta’s 80,000 employees worldwide, saying the airline is "not in favor of voice calls onboard".
Anderson said: "Our customer research and direct feedback tell us that our frequent flyers believe voice calls in the cabin would be a disruption to the travel experience.
"In fact, a clear majority of customers who responded to a 2012 survey said they felt the ability to make voice calls onboard would detract from – not enhance – their experience.
"Delta employees, particularly our in-flight crews, have told us definitively that they are not in favor of voice calls onboard."
Lisa
Lisa joined Travel Weekly nearly 25 years ago as technology reporter and then sailed around the world for a couple of years as cruise correspondent, before becoming deputy editor. Now freelance, Lisa writes for various print and web publications, edits Corporate Traveller’s client magazine, Gateway, and works on the acclaimed Remembering Wildlife series of photography books, which raise awareness of nature’s most at-risk species and helps to fund their protection.
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